Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Van Kempen

Milwaukee,WI

Summary

Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Love to not only educate, but learn from customers. Creativity and comfort are the drives in my life and environs.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Wine and Beverage Director

Glorioso's Italian Market/Appetito Culinary School
06.2015 - 08.2022
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed all day-to-day operations within budgeted guidelines.
  • Created seasonal beverage menus for Culinary school and individual menus for private events with Italian spins on classics
  • Hosted Vendors for Hybrid Wine/ Cooking Classes
  • Taught over 20 classes based on Italian Wine, Amari and local beers.

Clerk -Prepped Food Manager

Outpost Natural Foods
11.2010 - 05.2015
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Set schedules for 40+ staff by planning and designating shifts and hours.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Organized and oversaw food service training to educate employees of Outpost standards and Mission.
  • Orchestrated positive customer experiences by overseeing every area of FOH/BOH operations.
  • Supervised Monthly Inventory
  • Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

FOH Supervisor /Private Dining Manager/ BArtender

County Clare Irish Inn And Pub
10.1997 - 05.2015
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Planned/ Staffed and Created menus for Private parties

Education

Ayurvedic Medicine And Panchakarma Technician

Kanyakumari Ayurveda And Yoga Center
Glendale WI

Skills

Common Sense

Practical action

Trouble Shooting

Independent

Creative

Affection for streamlining processes

Sincere

Great Memory

Certification

SafeServ Food Manager

Milwaukee Licensed Bartender

Level 1 Italian Wine Scholar

ITA Taste the Passion Italian Wine Course passed with honors

Masterclasses in Food and Wine Pairing, Sensory Tasting and many Regional Consortium Classes

Timeline

Wine and Beverage Director

Glorioso's Italian Market/Appetito Culinary School
06.2015 - 08.2022

Clerk -Prepped Food Manager

Outpost Natural Foods
11.2010 - 05.2015

FOH Supervisor /Private Dining Manager/ BArtender

County Clare Irish Inn And Pub
10.1997 - 05.2015

Ayurvedic Medicine And Panchakarma Technician

Kanyakumari Ayurveda And Yoga Center

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Carrie Van Kempen