Work History
Skills
Timeline

Carrie Varian

London,OH

Work History

Driver License Examiner

State Of Ohio
02.2022 - Current
  • Performed routine data entry or document management
  • Assisted/trained newly hired examiners in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written

Customer Service Representative/ Fraud Specialist

Alliance Data Corporation
11.2017 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Force Load Manager

AT&T
03.2001 - 12.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Skills

  • Critical thinking abilities
  • Patience and Tolerance
  • Professionalism and Ethics
  • Conflict Resolution Strategies
  • Teamwork and Collaboration
  • Time Management

Timeline

Driver License Examiner - State Of Ohio
02.2022 - Current
Customer Service Representative/ Fraud Specialist - Alliance Data Corporation
11.2017 - 02.2022
Force Load Manager - AT&T
03.2001 - 12.2016

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Carrie Varian