Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Carrie Vernam

Person in Charge
Olympia,WA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Adaptable and enterprising [Job Title] with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.

Overview

6
6
years of professional experience

Work History

Person in Charge

Safeway
Tumwater, Washington
03.2016 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set overall vision and provided team leadership.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Identified individual employee's unique work styles and adapted management methods.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Monitored workshop work flow for over 50 employees.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.

Assistant Produce Manager

Safeway
Olympia, Washington
03.2016 - Current
  • Planned attractive produce displays, using color and texture to enhance.
  • Purchased produce following guidelines of marketing plan.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Trimmed, washed and bundled produce.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.

Liquor Manager

Safeway
Olympia, Washington
03.2016 - Current
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Used [Software] to record ordering data and created organization and room storage system.
  • Purchased beverage stock and handled all inventory needs.
  • Complied with health and safety regulations.

General Merchandise Manager

Safeway
Tumwater, Washington
03.2016 - Current
  • Assessed areas of service concern and developed improvement plans.
  • Authorized purchase orders and consumables through [Software] and [Software].
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Cashier

Safeway
Olympia, Washington
03.2016 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each [Timeframe].
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.

Assistant Grocery Manager

Safeway
Olympia, Washington
03.2016 - Current
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels on [Timeframe] basis and placed orders for products and merchandise for restocking purposes.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
  • Trained newly hired [Job title]s in upselling techniques, [Skill] and [Skill], bolstering job expertise within [Timeframe].
  • Recruited, hired and trained over [Number] new team members in [Timeframe].
  • Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Recruited, managed and motivated [Number]-member retail team to give every guest positive and memorable experiences.
  • Initiated task schedule to [Job title]s based upon individual strengths and familiarity with [Area of expertise].

Customer Service Associate

Safeway
Olympia, WA
03.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.

Customer Service Cashier

Safeway
Olympia, Washington
03.2016 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Sold lottery tickets and fish and game licenses.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Set up new sales displays each [Timeframe].
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Learned [Job title] and [Job title] positions and provided backup at key times.

Produce Fresh Cut Lead

Safeway
Olympia, WA
03.2016 - Current
  • Operated kitchen utensils and equipment with manual dexterity, speed and accuracy.
  • Wrote out and prepared deli tray and special orders.
  • Cleaned and sanitized equipment used for service or stocking food service products.
  • Prepared deli cases by placing products in fresh pans and rotating products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Increased business sales utilizing [Product or Service] knowledge.

Cash Office Associate

Safeway
Olympia, Washington
03.2016 - Current
  • Sorted and counted coin and currency to make change for associates.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.

Education

GED -

P.M. School
Leesville, LA
06.2001

Skills

  • Originality and Creativity
  • Player Engagement
  • Performance Monitoring and Evaluation
  • Cooking Procedures
  • Performance Motivation
  • Managing Multiple Priorities
  • Business Processes and Procedures
  • Sales Promotion
  • Shrinkage Prevention
  • Job Assignments
  • Policy Development and Enforcement
  • Sales Tracking
  • Resolving Complaints
  • Safe Work Methods
  • Motivating Performers
  • Department Oversight
  • Focus and Follow-Through
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Problem Anticipation and Resolution
  • Optimizing Workflows
  • Following Supervisor Instructions
  • Retail Effectiveness
  • Shift Coverage
  • Employee Performance Management
  • Supervising Employees
  • Heavy Duty Machinery
  • Leadership
  • Money Handling
  • Patron Engagement

Additional Information

I am very experienced in using power jacks and Big Joe. I was also trained to train new employees to safely use the heavy equipment safely. Although I don't have experience in the paint industry, I believe I have alot of customer service skills to bring to the table. I am eager, and a quick learner. I am ready to broaden my horizons, and skills. I am an enthusiastic leader, which I feel makes a huge impact on the day to day running of any business. I truly hope you consider me for the Assistant Store Manager position. I promise you will not regret it. Thank you so much for taking the time to interview me and consider me to be a part of your team

Timeline

Person in Charge

Safeway
03.2016 - Current

Assistant Produce Manager

Safeway
03.2016 - Current

Liquor Manager

Safeway
03.2016 - Current

General Merchandise Manager

Safeway
03.2016 - Current

Cashier

Safeway
03.2016 - Current

Assistant Grocery Manager

Safeway
03.2016 - Current

Customer Service Associate

Safeway
03.2016 - Current

Customer Service Cashier

Safeway
03.2016 - Current

Produce Fresh Cut Lead

Safeway
03.2016 - Current

Cash Office Associate

Safeway
03.2016 - Current

GED -

P.M. School

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Carrie VernamPerson in Charge