Carrie Viola
Livonia,MI
Summary
Professional childcare leader with proven track record of managing educational programs and fostering nurturing environment. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Skilled in staff supervision, curriculum development, and compliance with regulatory standards. Known for effective communication, problem-solving, and creating positive, safe atmosphere for children and staff alike.
Overview
10
10
years of professional experience
Work History
Office Manager
Bobby Branch State Farm
03.2023 - 06.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Center Director
KinderCare Learning Centers
11.2015 - 03.2023
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Provided a safe and loving environment for up to 130 children to learn and grow.
- Expertly managed up to 75 customer accounts to ensure prompt payment, with consistently less than 1% unpaid invoices, exceeding target by 9%.
- Enthusiastically managed teams of 10-30 educators, including recruiting, onboarding, and ongoing required training.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Compassionately welcomed new families into the center with strong written and verbal communication.
- Opened a new KinderCare in 2017, including hiring qualified teachers, and building initial customer base.
- Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education.
- Cultivated and strengthened relationships with children and families.
- Cultivated culture of inclusivity and diversity, promoting environment where all students and staff feel valued.
Education
Elementary Education
Eastern Michigan University
Ypsilanti, MI05-2003
Skills
- Customer service
- Office management
- Parent-teacher relations
- Staff management
- Child development
- Child development expertise
- Fostering positive environment
- Problem-solving
- Excellent communication
- Critical thinking
- Classroom management
Timeline
Office Manager
Bobby Branch State Farm
03.2023 - 06.2025
Center Director
KinderCare Learning Centers
11.2015 - 03.2023
Elementary Education
Eastern Michigan University
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