Carrie Welch
Vancouver
Overview
19
19
years of professional experience
Work History
Technology Solutions Coordinator
Washington Health Benefit Exchange
10.2023 - Current
- Project management and business analysis for internal IT Cloud Infrastructure projects and services
- Captures and evaluates the IT procedure, process, standards and other documentation to identify gaps
- Leads IT Ticketing Improvement Initiative and Standard Operating Process (SOP) Review
Coordination of IT Incident Handling and Communication - Manages IT Critical Communications
- Leads Root Cause Analysis and Post-Incident Handling
- Provides primary email and telephone support for Privileged Users
- Manages the availability of Washington Healthplanfinder for all scheduled and unplanned downtime windows
- Participates in after-hours standby rotation to handle escalation and communication of Severity 1 production issues
Project Coordinator
Randstad Technologies
03.2018 - 10.2023
- In charge of portfolio of 12-15 ongoing client projects from original project set up to maintenance and delivery during the entire life cycle of the project
- Kept projects on schedule by managing deadlines and adjusting workflows
- Developed and initiated projects, managed costs, and monitored performance
- Provided detailed project status updates to stakeholders and executive management
- Responsible for development and design of client facing metric and production reports within Power Bi
- Main point of contact for troubleshooting and user access of Power Bi reporting tool.
Operations Analyst/Social Media Specialist
Randstad Technologies
01.2016 - 03.2018
- Responsible for maintaining and upkeep of all Sales Webtools and Social Media
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans
- Vetting and interviewing of new webtool companies and platforms to determine potential ROI value and company sales team productivity impact
- Analyzing of monthly productivity reports in order to keep users productive in all areas of every sales tool to maximize our investment
- Organized company wide trainings for each tool both during introduction and on an ongoing basis
- Designed and implemented social media strategies to align with business goals
- Consulted with stakeholders to develop operational strategies and processes
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses
Executive Assistant to EVP
Randstad Technologies
02.2005 - 12.2015
- Direct Assistant to SVP and reporting regional management team
- Calendar Management and Corporate Travel Coordination
- Compiling of production reports for executive leadership
- Corporate Credit Card Reconciliation
- Collaboration and design of yearly business models & plans
- Main Event Planner for large yearly management conferences and retreats
- Oversaw co-location arrangements and furniture build outs for new offices
- Creation and organization of sales contests and initiatives to promote employee retention and engagement
- Handled confidential and sensitive information with discretion and tact
Education
High School Diploma -
Southwood High School
Shreveport, LA05.1999
Skills
- Microsoft Office Suite
- Google Office Suite
- Adobe Creative Suite
- Microsoft Project
- Miscrosoft Project
- Miscrosoft Visio
- Microsoft Sharepoint
- Power Bi Reporting
- VMS Systems
- CRM Software
- SolarWinds Helpdesk
- Confluence/Jira
Timeline
Technology Solutions Coordinator
Washington Health Benefit Exchange
10.2023 - Current
Project Coordinator
Randstad Technologies
03.2018 - 10.2023
Operations Analyst/Social Media Specialist
Randstad Technologies
01.2016 - 03.2018
Executive Assistant to EVP
Randstad Technologies
02.2005 - 12.2015
High School Diploma -
Southwood High School
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