Carrie Whitson
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Volunteer, Visitor Services
Swan Lake National Wildlife Refuge
11.2007 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided administrative support to department leads to help organize events and fundraisers.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
Waitress
Blackwater Restaurant
06.2022 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Set and oversaw weekly and special event menu plans.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Restaurant Waiter
Applebee's
06.2022 - 12.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Co-Site Supervisor
Fort Totten State Historic Site
05.1997 - 10.2001
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Worked with personnel and managers to meet strict timelines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
Bachelor of Science - Recreation Management
Cameron University
Lawton, OK05.1997
Skills
- Flexible and Adaptable
- Recordkeeping
- Dependable and Responsible
- Customer Service
- Self-Directed
- Supervision and Leadership
- Customer Relations
- Computer Skills
Additional Information
I have been a stay at home mother for the past several years. I have homeschooled all 10 of our children with 6 completing their education and working as responsible adults in rewarding careers. I am finishing up with our youngest 4 children now. This has required me to be knowledgeable in a wide variety of knowledge areas, teaching math, english, science, arts, etc to all of my children. It has taken significant organizational skills and planning to achieve these activities. Raising and schooling my children has been a lot of work but one of my proudest accomplishments in life.
Timeline
Waitress
Blackwater Restaurant
06.2022 - 09.2023
Restaurant Waiter
Applebee's
06.2022 - 12.2022
Volunteer, Visitor Services
Swan Lake National Wildlife Refuge
11.2007 - Current
Co-Site Supervisor
Fort Totten State Historic Site
05.1997 - 10.2001
Bachelor of Science - Recreation Management
Cameron University
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