Carrie Wilbanks
Kendall,WI
Summary
Seasoned Medical Records Technician with 20+ years of hands-on experience managing patient health files. Well-versed in medical records, Release of Information, Timekeeping, CPRS, VISTA Imaging, Vista Imaging Capture, JLV, PIV Systems, ADPAC, Administrative support, Outstanding organizational skills, Medical Terminology and committed to adhering to HIPAA privacy policies. Highly-motivated with desire to take on new challenges. Reliable with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with great customer service, multitasking and time management abilities.
Overview
17
17
years of professional experience
Work History
Medical Records Technician
Tomah VAMC
Tomah, WI
08.2016 - Current
- Maintained confidentiality of all medical information in accordance with HIPAA, The Privacy Act and Freedom of Information Act.
- Scanned, indexed, and electronically stored documents into the electronic health record system Vista Imaging Capture.
- Performed quality checks on medical chart entries for completeness and accuracy of data entered.
- Researched discrepancies between paper-based charts and electronic database records.
- Retrieved archived records upon request from authorized personnel or departments.
- Completed Legal requests, A.M.I.E., Social Security and Tort Requests.
- Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.
- Answered inquiries from healthcare providers regarding document retrieval procedures.
- Maintained an up-to-date inventory of supplies needed for efficient operation of the medical records department.
- Reviewed existing policies and procedures pertaining to medical records management processes.
- Provided technical assistance to staff members regarding computer systems used in the office.
- Participated in educational activities designed to stay abreast of changes in technology related to medical records management and completed all TMS Trainings.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Pulled patient records and transferred information to appropriate parties.
- Supported administration staff with records requests to support patient care.
- Processed and invoiced records requests from patients, providers and third parties.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Safeguarded medical records to maintain patient confidentiality.
- Purged inactive files and destroyed obsolete files following procedures.
- Reviewed medical records to identify and gather necessary data for HEDIS measures.
Security Assistant
Tomah VA Medical Center
Tomah, WI
04.2012 - 08.2016
- Monitored access control systems, CCTV cameras, PIV Door access system assigned and removed access as needed, and other security devices.
- Provided support to security staff during events or emergencies.
- Ensured compliance with all applicable laws and regulations related to security operations.
- Maintained detailed records of all security-related incidents and activities.
- Worked closely with management on developing strategies for improving site security measures.
- Tracked visitors entering and exiting the facility using visitor logs and ID verification processes.
- PIV Sponsor, Resistor and Issuer.
- In charge of keeping all paper records and files in office in order according to policy
- Participated in training sessions on topics such as active shooter response, workplace violence prevention.
- Provided friendly and professional assistance to employees, visitors and customers.
- Built and Maintained schedules for all Police Department Staff.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Coordinated travel arrangements for staff members.
- Ordered supplies and equipment as needed.
- Served as main Timekeeper for the department and maintained accurate records of employees' hours worked, including overtime and vacation time.
- Complied and created reports in the preparation of payroll on a weekly basis.
- Verified accuracy of timesheets before submitting them for processing.
- Completed meeting minutes and logged them for staff to view.
- Tracked all parking passes for facility
- Used good communication, Computer Skills, Microsoft office, Teams and outlook to complete daily tasks.
Certified Nursing Assistant
Tomah VA Medical Center
Tomah, WI
12.2006 - 04.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Participated in educational programs related to nursing assistant skills development.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
Education
Certified Nursing Assistant - Nursing Assistance/Office Management
Western Wisconsin Technical College
Sparta, WI2001
Skills
- Medical Terminology Understanding
- Data Security
- Work Well Independently
- Document Scanning
- Paperwork Processing
- HIPAA Compliance
- Client Relations
- Written and Verbal Communication
- Quality Control Checks
- Medical Records Management
- Timekeeping
- Schedule building
- Data Entry
- Filing Systems Expertise
- Customer Service
- Office Administration
- Clerical Support
- Spreadsheet Management
- Microsoft Office Suite
- Multi-Line Phone Systems
- Computer Skills
- Self-Starter
- Billing oversight
- Payment collection
- Account management
- Filing systems expertise
- Paperwork processing
- Records review
- EMR / EHR
Performance Awards
- Rated Outstanding on Performance Awards multiple times to including 2023 & 2022
- Awarded Cash bonuses for Outstanding work in 2008, 2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2022, 2023
- Rated meeting above job level expectations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Records Technician
Tomah VAMC
08.2016 - Current
Security Assistant
Tomah VA Medical Center
04.2012 - 08.2016
Certified Nursing Assistant
Tomah VA Medical Center
12.2006 - 04.2012
Certified Nursing Assistant - Nursing Assistance/Office Management
Western Wisconsin Technical College
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