Summary
Overview
Work History
Education
Skills
Timeline
2022 Truist Performance Award Winner
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Carrie Williamson

Wendell,NC

Summary

Dynamic Merchant Services Product Manager at Truist Bank with a proven track record in product lifecycle management and stakeholder communications. Spearheaded training initiatives that enhanced product knowledge, driving significant revenue growth. Exceptional communicator skilled in cultivating business relationships and analytical problem-solving, ensuring successful project execution and user satisfaction.

Overview

11
11
years of professional experience

Work History

Merchant Services Product Manager

Truist Bank
09.2023 - Current
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.

Sales Trainer

Truist Bank
03.2021 - 09.2023
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.

Merchant Sales Representative

Truist Bank
06.2016 - 03.2021
  • Delivered informative presentations on product offerings to potential clients, resulting in successful contract signings and revenue growth.
  • Mentored junior sales representatives, sharing industry knowledge and best practices for career development and success.
  • Utilized problem-solving skills during negotiations with merchants who presented unique challenges or barriers related specifically towards payment processing solutions.
  • Cultivated a strong sales pipeline by consistently following up on leads, maintaining open lines of communication with prospective clients, and identifying new opportunities for growth.

Assistant Store Manager

Verizon Wireless
04.2014 - 06.2016
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.

Education

Elementary Education

Appalachian State University
Boone, NC
12-2007

Skills

  • Product strategy
  • Product roadmaps
  • Stakeholder communications
  • Exceptional communicator
  • Analytical problem solving
  • Business relationship cultivation
  • Product lifecycle management
  • Vendor management

Timeline

Merchant Services Product Manager

Truist Bank
09.2023 - Current

Sales Trainer

Truist Bank
03.2021 - 09.2023

Merchant Sales Representative

Truist Bank
06.2016 - 03.2021

Assistant Store Manager

Verizon Wireless
04.2014 - 06.2016

Elementary Education

Appalachian State University

2022 Truist Performance Award Winner

An exclusive recognition program designed to honor the outstanding efforts of Truist's top performers.

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