Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE WILLIS

Port Angeles

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Sundries Department

Swain's General Store
10.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.

Caregiver

Mary Anne Boyle
05.2018 - 06.2019
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted client with activities of daily living, promoting independence and quality of life.

Bartender/Server

The Ballard Loft
07.2013 - 07.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Store Manager, Production Manager, Clerk

Value Village
02.2005 - 12.2012
  • Cultivated strong business relationships with customers to drive business growth
  • All HR Responsibilities
  • Recruitment, training and development of team to maximize productivity and revenue
  • Executed daily operations to ensure policies and procedures were adhered to
  • Payroll, scheduling, performance reviews and management.

Server

The Sunshine Café
01.2002 - 08.2004
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Port Angeles High School
Port Angeles, WA
06.2004

Skills

  • Active Listening
  • Computer Proficiency
  • Problem Resolution
  • Money handling abilities
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Customer Service

Timeline

Sundries Department

Swain's General Store
10.2023 - Current

Caregiver

Mary Anne Boyle
05.2018 - 06.2019

Bartender/Server

The Ballard Loft
07.2013 - 07.2017

Store Manager, Production Manager, Clerk

Value Village
02.2005 - 12.2012

Server

The Sunshine Café
01.2002 - 08.2004

High School Diploma -

Port Angeles High School

Similar Profiles

CREATE PROFILE
CARRIE WILLIS