Carrie Wilmers
Elkhorn,NE
Summary
A proven track record in enhancing customer service and operational efficiency. Skilled in managing complex assignments, tasks and fostering collaboration across teams. Recognized for innovative problem-solving and exceptional communication, as well as the ability to work with different departments and individuals throughout projects. Able to make everyone feel comfortable and can converse on any topic. Able to present different views , solutions and possible outcomes for any scenario.
Overview
33
33
years of professional experience
Work History
Manager
ACX Cinema and Backlot Restaurant
Elkhorn, Nebraska
10.2024 - Current
- Delivered knowledgeable and friendly service for routine inquiries and complaints.
- Resolved product and consumer complaints through effective communication.
- Acted as liaison between customers and internal teams for escalated issues.
- Executed thorough opening, closing, and shift change functions to maintain operational standards.
- Monitored staff performance to ensure compliance with customer service standards.
- Provided exceptional service to both new and long-standing customers by addressing concerns.
- Blanace drawers and complete safe count and tip out
Aureus Medical Staffing
Omaha, NE
12.2014 - 05.2025
- Providing administrative support to Account Managers with regard to managing employee assignments and associated activities.
- Reviewing facility and client specifications, conduct preplacement calls, schedule medical screenings, uploading and management of employee clinical and facility documents, ordering and processing background checks, education and work history verifications.
- Communicating needs to additional internal divisions
- Completed a trial of her proposed Concierge Staffing Coordinator position, working seven days a week for a period of four months to develop a proposal designed to update, enhance, and propel customer service for Aureus Medical.
- Completed Professional Development I, II, III
- Part of Lab Staffing Coordinators Team with the 15 month audit win.
- AurHealth Committee March of 2016-2018, organized, marketed and managed the 2017 AurHealth fair with a theme of Monopoly the board game.
- Former Director of Mentoring for current and new staff
Customer service retail sales, cashier
Dillon Brothers Harley Davidson
, NE
01.2016 - 01.2017
City Council Member
City of Fort Calhoun tax payers
Fort Calhoun, NE
11.2010 - 11.2014
Registration and Customer Service Contact
MCH Fort Calhoun Clinic
Fort Calhoun, NE
01.2004 - 01.2014
- Provided comprehensive customer service for patients, physicians, insurance companies, and medical facilities.
- Managed fax processing by attaching documents to correct charts and forwarding to appropriate personnel.
- Oversaw mail distribution to ensure proper communication flow within the office.
- Duplicated lab results and ensured prompt mailing to patients.
- Processed requests for medical records from various sources efficiently.
- Answered phone calls and handled all incoming and outgoing mail effectively.
- Coordinated appointment scheduling, patient registration, and chart management tasks.
- Fostered relationships with existing and potential patients through proactive engagement.
Marketing Specialist
The Sound of Sight LLC
Fort Calhoun, NE
01.2004 - 05.2013
- Help market and assist with motivational presentations for businesses, schools and other groups.
- Handle book sales, question and answer period after the presentation.
- Manages schedule, travel arrangements and driving.
Head Cashier, Cashier
Home Depot
Omaha, NE
01.2001 - 01.2004
- Started as a cashier in 2001, made Head Cashier in 6 months, handled customer concerns, managed the cashier schedule and breaks, counted down drawers, handled deposits, and assisted all departments in whatever was requested.
File Clerk, Copy Room
Woodward-Clyde (now known as URS Grenier)
01.1993 - 01.1999
- Handled time sheets, filing, copying of documents, assembly and distribution of documents throughout the United States.
- Planned and prepared company Christmas and Award Parties.
- Reception duties, answering multi-line phones, distribution of mail throughout offices.
Park Board Chair
Fort Calhoun, NE
- Review budget, listen and offer suggestions and advice to the Park Board.
- Present Park Board recommendations to the council and public.
Christmas in Calhoun Chairwoman
Fort Calhoun, NE
- Organize volunteers; organize numerous activities such as live nativity, shopping, fun run, scavenger hunt, awards, plan and budget for all day Christmas celebration in Fort Calhoun.
Education
High School -
Fort Calhoun High School
Fort Calhoun, NE01.1993
Skills
Clifton Strengths Results:
Context, Input, Ideation,Achiever,Competition
DISC Assesment Results:
Dominance and Influence
Timeline
Manager
ACX Cinema and Backlot Restaurant
10.2024 - Current
Customer service retail sales, cashier
Dillon Brothers Harley Davidson
01.2016 - 01.2017
Aureus Medical Staffing
12.2014 - 05.2025
City Council Member
City of Fort Calhoun tax payers
11.2010 - 11.2014
Registration and Customer Service Contact
MCH Fort Calhoun Clinic
01.2004 - 01.2014
Marketing Specialist
The Sound of Sight LLC
01.2004 - 05.2013
Head Cashier, Cashier
Home Depot
01.2001 - 01.2004
File Clerk, Copy Room
Woodward-Clyde (now known as URS Grenier)
01.1993 - 01.1999
Park Board Chair
Christmas in Calhoun Chairwoman
High School -
Fort Calhoun High School
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