Carrie Wilson
Ludlow,KY
Summary
I'm a passionate person always pursuing opportunities to improve business operations for long-term success. Very responsive to changing market and operational conditions, continuously tracking trends and preparing for new challenges. I have excellent personnel, financial, and administrative management abilities. I am dedicated to any industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
25
25
years of professional experience
Work History
General Manager
Keke's Breakfast Cafe
08.2021 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Cafe owner
Carrie's Winter Park Café
09.2014 - 10.2020
- Achieved budget targets with effective expense controls and careful monitoring of employee work
- Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities
- Stayed on top of business accounting, checking records regularly to identify and resolve problems
- Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships.
Lead server
Shaker's American Café
10.2007 - 09.2014
- Enhanced customer loyalty and captured repeat business by delivering expert service every time
- Handled onboarding and training for new serving staff, including answering all questions and coaching on specific techniques
- Built positive relationships with regular guests, learning names, orders, and special preferences
- Sold high-profit items like desserts and alcoholic beverages with consistent success
- Trained all new servers on foodservice and safety protocols, conflict mediation skills, and sales strategies.
District manager
Waffle house
12.1998 - 09.2007
- Developed managers into successful leaders through training and hands-on support
- Stayed current on district operations with regular reviews of operational reports and financial data
- Balanced company profitability, sales, growth, and market share with current data on operations and trends
- Managed daily workloads by organizing effective schedules and delegating tasks
- Oversaw employee training and all staff management tasks
- Maximized employee performance with effective training and close mentoring.
Education
2-years studying Business -
Southern Community College
Skills
- Business management
- Budget control
- Employee training
- Time management
- Staff management
- Sales development
- Customer relations
- Goals And Objectives
- Business Development
- Quality Management
Timeline
General Manager
Keke's Breakfast Cafe
08.2021 - 09.2023
Cafe owner
Carrie's Winter Park Café
09.2014 - 10.2020
Lead server
Shaker's American Café
10.2007 - 09.2014
District manager
Waffle house
12.1998 - 09.2007
2-years studying Business -
Southern Community College