Carrie Wilson
Flatwoods,KY
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery. Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Daniel Family Dentistry
Ashland, KY
04.2024 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Updated and maintained office policies and procedures.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Input customer data into reservation systems and updated to reflect room changes.
- Processed and distributed internal and external communications.
- Scheduled and confirmed appointments for clients and staff.
- Drafted professional business documents, spreadsheets, and correspondence.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Compiled and prepared reports and documents as requested.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained a clean and organized reception area to uphold company image.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled incoming and outgoing mail and packages.
Billing Specialist
Wecare Medical
Catlettsburg, KY
09.2022 - 04.2024
- Prepared weekly and monthly reports on sales performance for management review.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Maintained accurate records of customer interactions, inquiries, orders, invoices. in the CRM system.
- Developed and maintained customer relationships through regular contact and follow-up.
- Conducted outbound calls to introduce products and services and generate sales leads.
- Provided product advice to customers based on their needs and preferences.
- Provided training and support to junior staff members regarding internal sales process and techniques.
- Ensured compliance with company policies and procedures while carrying out day-to-day activities.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
- Assessed customer requirements accurately and provided tailored solutions accordingly.
- Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
- Identified cross-selling opportunities by suggesting complimentary products and services to customers.
- Executed various administrative tasks such as filing documents, scheduling meetings.
- Increased profits by upselling and cross-selling to existing customers.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Conducted pre-qualifications to determine customer financial standing using credit reports.
- Documented customer interactions and sales activities in CRM system.
- Prepared price quotes, contract information and potential delivery timeframes.
- Followed up with leads and referrals by contacting to share pertinent sales information.
- Followed up with leads and referrals to share pertinent sales information.
- Responded to customer questions regarding pricing, availability and product details.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Store Owner
Norman's Locker Room
Flatwoods, KY
08.2017 - 09.2022
- Implemented new procedures for better customer service and efficiency.
- Established policies regarding returns, exchanges and refunds for customers.
- Provided guidance to employees on how best to sell products and services offered by the store.
- Scheduled staffing shifts and monitored employee performance.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Organized promotional events such as special discounts or contests.
- Created a budget and tracked expenses in order to maximize profits.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Planned layout of store fixtures, displays and signage according to company guidelines.
- Analyzed sales data to identify trends and make appropriate adjustments.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Developed relationships with vendors in order to negotiate lower prices on goods.
- Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
- Ensured compliance with all applicable laws, regulations, safety standards.
- Maintained inventory levels by ordering merchandise from suppliers.
- Developed marketing strategies for the store in order to increase sales.
- Conducted regular inspections of the store's physical condition and equipment maintenance needs.
- Monitored competition in order to stay ahead of industry trends.
- Identified opportunities for growth within the market segment served by the store.
- Assisted customers with product selections based on their individual needs and preferences.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Executed performance reviews to encourage improved productivity for team members.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Front Office Manager
Richard Ford M.D.
Ashland, KY
10.1998 - 08.2017
- Performed administrative duties such as filing documents, answering phones.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Coordinated with other departments to ensure smooth functioning of operations.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved conflicts between customers or staff members professionally.
- Ensured compliance with safety regulations and company policies.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Monitored office inventory to maintain supply levels.
- Developed and maintained a positive working environment, fostering team collaboration.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
Education
Associate of Applied Science -
Ashland Community College
Ashland, KY05-1994
High School Diploma -
Russell High School
Russell 05-1992
Skills
- Call Routing
- Spreadsheet tracking
- File Management
- Mail Sorting
- Inventory Control
- Correspondence typing
- Guest Relations
- Customer Service
- Front Office Management
- Office Administration
- Clerical Support
- Mail distribution
- Administrative Support
- Cash Handling
- Appointment confirmation
- Supply Management
- File Organization
- Office Organization
- Departmental support
- Hospitality services
- Listening Skills
- Filing
- Problem-solving skills
- Package and mail receipt
- Office Management
- Bookkeeping
- Oral and writing communication
- Complex Problem-Solving
- Scheduling
- Administrative Skills
- Office supplies ordering
- Appointment Scheduling
- Skilled in word, excell and other office specific software
- Work Prioritization
- Email and telephone decorum
- Technical Support
- Time Management
- Conflict Management
- Mail handling
- Multi-Line Telephone Systems
- Staff Management
- Word Processing
- Telephone Etiquette
Timeline
Front Desk Receptionist
Daniel Family Dentistry
04.2024 - Current
Billing Specialist
Wecare Medical
09.2022 - 04.2024
Store Owner
Norman's Locker Room
08.2017 - 09.2022
Front Office Manager
Richard Ford M.D.
10.1998 - 08.2017
Associate of Applied Science -
Ashland Community College
High School Diploma -
Russell High School
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