Carrie Wilson
Tulsa,OK
Summary
Financial Operations Billing Associate Director with over 29 years experience in varying positions of responsibility with a global leader in communications and technology. Proven track record of building high-performing teams focused on customer commitment, innovation, and positive results. Skilled in effective communication, performance management, and employee recognition. Experienced in managing up to 16 direct reports and successfully establishing new departments. Expertise in operational performance, staff development, interdepartmental relationships, quality assurance, problem resolution, process development, and business planning.
Meticulous professional with many years of experience in finance environments. Brings in-depth expertise of analytical reviews for billing reports. Partners and communicates with internal and external teams to align billing objectives.
Overview
30
30
years of professional experience
Work History
Finance - Billing Associate Director
Verizon
Tulsa, USA
01.2004 - Current
- Lead Contract and Rate management team for accurate customer pricing
- Manage high-level executive escalations
- Spearhead operational objectives
- Analyze individual performance results to meet standards
- Supervise distribution of tasks related to SOX compliance
- Experience in negotiating solutions and influential in gaining buy-in from lateral departments.
- Effective in communicating, translating, and meeting functional goals.
- Create strategies to ensure successful outcomes
- Resolved intricate issues by leveraging creative solutions
Revenue Operations Supervisor
Verizon
Tulsa, USA
01.1999 - 01.2004
- Spearheaded the development of a new billing contract database.
- Formulated targets aligning with company priorities for new team
- Supervised team responsible for contract implementation, contract, and order audits.
- Collaborated with senior leadership to develop tactical initiatives.
Lead Senior Account Manager
Verizon
Tulsa, USA
01.1997 - 01.1999
- Manage sales and maintain monthly quotas for small and medium business customers.
- Responsible for working to achieve sales and retail existing revenue of customers' Data services.
- Accountable for all first-level escalations.
Lead Provisioner - Operations
Verizon
Tulsa, USA
03.1995 - 01.1997
- Responsible for entering, designing, coordinating, and generating information related to data sales orders to the local LECs.
- Scheduled orders for installation, and monitor through to completion.
Education
BBM - Business Management
University of Phoenix
Tulsa, OK01.2010
Skills
- Strategic Objectives
- Business Analysis
- Decision-Making
- Financial Reporting and Analysis
- Accuracy and Precision
- Leadership
- Microsoft Excel
- Waterfall Project Management
- Dispute Resolution
- Deadline-oriented
- Billing best practices
Timeline
Finance - Billing Associate Director
Verizon
01.2004 - Current
Revenue Operations Supervisor
Verizon
01.1999 - 01.2004
Lead Senior Account Manager
Verizon
01.1997 - 01.1999
Lead Provisioner - Operations
Verizon
03.1995 - 01.1997
BBM - Business Management
University of Phoenix
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