Carrie Wright
Salt Lake City,UT
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Vendor Management Specialist
AT&T Mobility
04.2013 - 11.2023
- Manage external vendor Management relationship and responsible for the delivery of contracted performance management results
- Primarily responsible for managing ongoing audits to ensure targeted performance metric were accomplished, assessing operational effectiveness and providing ongoing feedback
- Created and analyzed metric reporting to identify potential performance concerns or opportunity
- Implemented and monitored performance initiatives providing leadership status reporting
- Adjusted tactical approach based on performance needs or opportunity
- Responsible for all vendor management duties in small to medium external vendor call center including Accounts Payable, Purchasing requisitions, dispute resolution and all correspondence for Reverse Logistics Organization.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Contractor
AT&T Mobility (Pinnacle Staffing contractor)
07.2011 - 04.2013
- Responsible for accurate preparation and distribution of weekly, monthly, and periodic performance metrics for contract managers
- Perform research and analysis of diverse data to resolve discrepancies in shipping and billing issues with 3rd party service providers and vendors
- Relate data from multiple internal and external source systems into a central, consolidated database in a timely manner
- Work in coordination with the Reverse Logistics team, to analyze, review, update, edit, clean, and ensure accuracy of data
- Reconcile and process credit memos, invoices, and purchase orders for product returns, validation of documents for accuracy
- Assisted Reverse Logistics team with consolidation of credit memos to reduce processing time and free resources for more value added activities
- Navigate and submit documents into 3rd party imaging system
- Research routine reports for errors and ensure corrections are made
- Created tracking system for documents received on deals to ensure all required documents were returned from dealer or consumer by deadline
Education
High School Diploma -
Cleburne High School
Cleburne, TX15+Years of Experience in Lieu of Bachelors Degree
Dallas, TXSkills
- MS Office - Outlook, Access, Excel, Word, Power Point
- Oracle Financials - OBIEE
- Financial management - Accounts Payable processing
- Contract management
- Data analysis
- Vendor management
- Adaptability and flexibility
- Customer service
Timeline
Vendor Management Specialist
AT&T Mobility
04.2013 - 11.2023
Contractor
AT&T Mobility (Pinnacle Staffing contractor)
07.2011 - 04.2013
High School Diploma -
Cleburne High School
15+Years of Experience in Lieu of Bachelors Degree
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