Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Yost

Coolville,OH

Summary

I am goal oriented with multi-tasking abilities.

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

21
21
years of professional experience

Work History

Customer Service Specialist

QuidelOrtho
12.2020 - 05.2025
  • Resolved customer inquiries through various channels, ensuring satisfaction and prompt issue resolution.
  • Coordinated cross-departmental collaboration to address complex customer issues effectively and efficiently.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.

Agent/CSR/Claims Assist

Simmons-Musser & Warner
09.2012 - 06.2020
  • Agent for an independent agency with several companies the agency is licensed with. Policy service which includes but is not limited to policy change, renewals, and mid-term reviews. Underwriting for new policies and renewals, when needed. Customer service, providing insured's with various types of assistance. Claims assist by submitting claims for clients, processing and forwarding applicable documents for adjustor or client. Sales/marketing which includes but is not limited to writing new business and cross selling of personal lines policies as well as life policies. General office procedures including filing, correspondence, customer service, claim filing, bank deposits, among other duties. Each insurance job requires knowledge in the agency specific agency management system. Commercial lines production as well as commercial policy endorsements, claims, and billing. Quote and write personal and commercial flood policies.

Agent/CSR/Claims assist

Reed & Baur Insurance Agency
03.2009 - 08.2012
  • Policy service which includes but is not limited to policy change, renewals, and mid-term reviews. Sales/marketing which includes but is not limited to writing new business and cross selling of personal lines policies as well as life policies. General office procedures including filing, correspondence, customer service, claim filing, bank deposits.

Agent/CSR/Claims assist

The Wiseman Agency
02.2004 - 03.2008
  • Policy service which includes but is not limited to policy change, renewals, and mid-term reviews. Sales/marketing which includes but is not limited to writing new business and cross selling of personal lines policies as well as life policies. General office procedures including filing, correspondence, customer service, claim filing, bank deposits, office cleaning among other duties.

Education

Ohio Department of Insurance
Columbus, Ohio

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The National Alliance for Insurance Education & Research

Skills

  • Computer skills; Advanced typing and data entry; Customer Service via phone, email, fax, mail; Microsoft Document; Minimum of 5 different office programs; Book balancing; Deposits; Customer Payments; Ability to work alone or as part of a team; Experienced working in fast paced environment; Ethical; Claims experience; Underwriting experience; marketing and writing new business; commercial servicing experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Customer relationship management
  • Complaint resolution
  • Customer order management
  • Prioritization
  • Office equipment proficiency
  • Critical thinking

Timeline

Customer Service Specialist

QuidelOrtho
12.2020 - 05.2025

Agent/CSR/Claims Assist

Simmons-Musser & Warner
09.2012 - 06.2020

Agent/CSR/Claims assist

Reed & Baur Insurance Agency
03.2009 - 08.2012

Agent/CSR/Claims assist

The Wiseman Agency
02.2004 - 03.2008

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The National Alliance for Insurance Education & Research

Ohio Department of Insurance

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