CARRIE A. PAUTSCH
Mesa,AZ
Summary
Multiple years of diverse customer service experience. Extraordinary ability to manage a broad range of administrative responsibilities. Excellent developmental, analytical, interpersonal, and independent decision-making skills. Proven team leader with a high degree of initiative. Ability to manage multiple tasks in a fast-paced, high-pressure, deadline-driven setting. Superior payroll lead with human resource skills in a multi-state business. Extensive knowledge of loan origination and processing. Expert in supporting loan officers in all aspects of the loan application process, from initial client contact to closing. Exceptional Computer Proficiency in MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Teams, ADP, Dropbox, Jungo CRM, Encompass, Oracle, Genesis, and Calyx Point.
Overview
16
16
years of professional experience
Work History
Loan Officer Associate-Contract to Close
Fairway Independent Mortgage
11.2018 - Current
- Collaborate with loan officers to facilitate the loan application process, document collection, and file preparation
- Conduct preliminary reviews of loan applications to identify potential issues and ensure compliance with company policies
- Work closely with clients, underwriters, and processors to gather necessary documentation and resolve outstanding issues
- Provide timely updates to clients on the status of their loan applications and address any inquiries or concerns
- Schedule and coordinate appointments for loan officers and clients as needed
- Prepare and organize loan files for submission to underwriting, ensuring all required documentation is included
- Collaborate with internal teams to streamline workflow and enhance overall efficiency in the loan origination process
- Maintain detailed and organized records of client interactions, loan applications, and communications
- Assist in preparing loan closing documents and coordinate with all parties involved in the closing process
- Stay informed about industry trends, regulations, and company policies to ensure compliance.
Loan Officer Associate
Nova Home Loans
09.2015 - 11.2018
- Assist in conducting initial client interviews to gather basic information and understand financial needs
- Provide excellent customer service by addressing client inquiries, explaining loan products, and managing expectations
- Conduct preliminary reviews of loan applications to identify potential issues and ensure compliance with company policies
- Assist in conducting initial client interviews to gather basic information and understand financial needs
- Provide excellent customer service by addressing client inquiries, explaining loan products, and managing expectations
- Work closely with clients, underwriters, and processors to gather necessary documentation and resolve any outstanding issues
- Maintain accurate and organized records of client interactions, loan applications, and communication history.
Loan Processor
Nova Home Loans
06.2012 - 09.2015
- Efficiently process mortgage loan applications and documentation for accuracy, ensuring adherence to company policies, industry regulations, and compliance standards
- Conduct thorough reviews of credit reports, income documentation, and property valuations to assess borrower and property eligibility
- Collaborate with loan officers, borrowers, title, insurance companies and underwriters to gather necessary documentation and information for loan approval
- Coordinate with various internal departments to facilitate timely and accurate processing of loans
- Communicate effectively with clients to explain loan terms, gather additional information, and provide updates on the loan status
- Maintain detailed and organized records of loan applications, approvals, and denials
- Collaborate with legal and compliance teams to ensure all loan documents meet regulatory requirements
- Work closely with title companies, appraisers, and insurance providers to coordinate necessary service
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a smooth loan closing process
- Participate in ongoing training and professional development to stay current with industry trends and regulations.
Administrative Assistant, New Development Leasing
Macerich/Westcor
11.2007 - 06.2012
- Responsible for fielding phone calls for multiple Leasing Agents
- Drafted and managed a range of letters for both inbound and outbound leasing
- Managed travel arrangements including airline, hotel, car, and dinner reservations
- Utilized Oracle to manage, input and create Leasing deals
- Managed the leasing pipeline, rent roll reports, portfolio review reports, and monthly financial reports using Oracle.
Education
Bachelor of Science - Business Administration And Business Management
University of Phoenix
Phoenix, AZ2008
Skills
- Interpersonal Skills
- Documentation Review
- Database Management
- Customer Service-Focused
- Employee Relations
- Administrative Support
- Payroll Administration
- Office Administration
- Microsoft Office and DocuSign
- Regulatory Compliance
- Proficient in 10-Key
- Organizational Skills
Timeline
Loan Officer Associate-Contract to Close
Fairway Independent Mortgage
11.2018 - Current
Loan Officer Associate
Nova Home Loans
09.2015 - 11.2018
Loan Processor
Nova Home Loans
06.2012 - 09.2015
Administrative Assistant, New Development Leasing
Macerich/Westcor
11.2007 - 06.2012
Bachelor of Science - Business Administration And Business Management
University of Phoenix
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