Carrie Ann Carranza
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communicator with proven ability to resolve customer concerns and complaints in a professional manner. Offering 24 years of interior design, design thinking and client relationship management while increasing sales and revenue using consultative techniques.
Overview
26
26
years of professional experience
Work History
Listing Coordinator
Keller Williams
San Diego, California
03.2019 - 03.2020
- Worked one on one with all Listing clientele to determine property needs and budget constraints at initial property walk-through.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Designed and staged homes for optimum showings and photography.
- Boosted residential sales through persuasion, negotiation and issue resolution.
- Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
Client Service Coordinator
HITcare
Petaluma, CA
08.2018 - 03.2019
- Coordinated activities related to Sales and Customer Service on all clients accounts
- Participant of the Internal Operational Support Team
- Triaged technical IT issues with all clientele
- Liaison to All Spanish Speaking Clientele
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Real Estate Assistant
Stay San Diego
San Diego, CA
01.2016 - 02.2018
- Prepared and inspected properties to be rented
- Supervised vendors during home improvement projects
- Staged properties for photo shoots
- Listed properties on the MLS and various websites
- Provided analytical comparisons of properties in the metro area.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
Reservation Sales Agent
Rancho Valencia Resort & Spa
Rancho Santa Fe, CA
10.2013 - 01.2016
- Provided Concierge services to affluent and celebrity guest.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to achieve full occupancy of property.
Executive Administrator/ Project Manager
Joef Entertainment
La Jolla, CA
12.2009 - 10.2013
- Coordinate workflow on projects
- Promote upcoming concerts and events to potential clientele
- Create various forms of multi-media for Executive Team
- Negotiate, write and translate contracts and proposals
- Monitor costs, timescales and resources to facilitate concerts and private shows
- Book all travel arrangements for band members and Executive Team.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Education
Bachelor of Arts - Interior Design
Brooks College
High School Diploma - undefined
Orange County School of The Arts
Skills
Interior Designundefined
Timeline
Listing Coordinator
Keller Williams
03.2019 - 03.2020
Client Service Coordinator
HITcare
08.2018 - 03.2019
Real Estate Assistant
Stay San Diego
01.2016 - 02.2018
Reservation Sales Agent
Rancho Valencia Resort & Spa
10.2013 - 01.2016
Executive Administrator/ Project Manager
Joef Entertainment
12.2009 - 10.2013
Bachelor of Arts - Interior Design
Brooks College
High School Diploma - undefined
Orange County School of The Arts
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