CarrieAnn Fassett
Worcester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Dining Room Supervisor
Sodexo At Clark University
950 Main St Worcester, Ma 01610
01.2015 - 01.2022
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Assistant Store Manager
Family Dollar
205 Chandler St Worcester, Ma 01609
03.2012 - 06.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
Front End Supervisor
Staples
70 Worcester-Providence Turnpike, Millbury, Ma 015
02.2005 - 03.2012
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Worcester Vocational High School
Worcester, MA06.1995
Accomplishments
Employee of the Month
Employee of the Year
Timeline
Dining Room Supervisor
Sodexo At Clark University
01.2015 - 01.2022
Assistant Store Manager
Family Dollar
03.2012 - 06.2015
Front End Supervisor
Staples
02.2005 - 03.2012
High School Diploma -
Worcester Vocational High School