CarrieAnne Cassano

Managed daily operations of the site, including staff and contractors. Ensured compliance with safety protocols, regulations and standards. Monitored job progress to ensure quality standards were met. Coordinated workflow between departments to maximize productivity.

Scheduled maintenance tasks and ensured all equipment was functioning properly. Responded promptly to customer inquiries or complaints. Maintained records of inventory, assets, personnel and other relevant data. Analyzed reports to identify areas for improvement in performance or cost savings. Prepared budgets and monitored expenses to stay within allocated limits. Assigned tasks and delegated responsibilities among team members. Established policies, procedures and guidelines for the operation of the site. Mentored new employees on safety protocols, processes and procedures. Provided training opportunities for existing staff in order to enhance their skillset. Implemented systems for tracking employee attendance, performance reviews and payroll processing. Reviewed project plans regularly to ensure deadlines are met on time. Monitored worksite personnel to maintain high levels of quality and performance. Interviewed and hired qualified candidates to fill open staff positions.

Performed routine audits to maintain inventories, supplies and equipment. Complied with operational standards and OSHA regulations. Maintained safe operating compliance and verified that operations met best practice standards. Maintained payroll data, attendance records and delivered materials to job site on time and in good condition. Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Reduced employee and subcontractor turnover rate.

Developed and implemented daily, weekly, and monthly menus based on budget guidelines.

Ensured that all food safety regulations were followed in the kitchen. Ordered supplies, ingredients, and equipment needed for the kitchen. Maintained inventory of all food items and ensured proper storage techniques were used. Planned menus for banquets and special events as requested by management. Trained new staff members in safe food handling procedures and knife skills. Conducted regular performance reviews with kitchen staff to improve efficiency. Monitored portion size and waste control to maintain cost effectiveness. Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times. Evaluated new products from vendors to determine if they meet company standards. Cleaned and sanitized work stations and equipment, complying with regulatory procedures.

Assisted in setting up banquet tables, chairs, and linens for events. Organized banquet staff to ensure efficient service of guests. Greeted guests upon arrival and provided assistance throughout the event. Provided prompt, friendly service to all guests during banquets or catered events. Carried trays of food items from kitchen to dining areas. Served beverages and appetizers to guests in an efficient manner. Ensured that all dishes were served at the correct temperature. Replenished buffet lines with fresh foods as needed. Followed proper sanitation guidelines when handling food items. Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously. Assisted with closing duties such as restocking supplies, wiping down surfaces.

Assisted in setting up banquet tables, chairs, and linens for events. Organized banquet staff to ensure efficient service of guests. Coordinated with food and beverage team on menu selections and serving times. Supervised the set-up of buffets, ensuring quality presentation of all dishes. Ensured adherence to health codes and regulations during food preparation and service. Provided guidance and direction to banquet staff regarding setup, meal service, clean-up. Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.

Verified accuracy of billing invoices prior to finalizing charges with customers. Monitored guest satisfaction levels throughout event duration. Maintained inventory of banquet equipment such as china, flatware, glassware. Resolved customer complaints promptly while maintaining a professional demeanor. Inspected banquet areas before each event to ensure they met standards of cleanliness. Followed safety procedures when handling hazardous materials such as cleaning chemicals. Developed strong relationships with vendors to ensure prompt delivery of supplies. Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.Collaborated closely with catering managers on upcoming events and their needs. Trained new employees on proper sanitation practices, customer service etiquette.

Ensured compliance with alcohol policies by monitoring consumption at events. Responded quickly to any unexpected changes or issues that arose during an event. Analyzed past performance data in order to identify potential improvement opportunities. Prepared and led food service training programs to teach staff various tasks. Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.

Maintained accurate inventory of baking supplies and ingredients. Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies. Operated ovens and other equipment to bake products according to established recipes. Checked baked goods periodically during baking process to ensure desired results were achieved. Cleaned work areas, utensils, equipment and surfaces between batches of products. Placed orders for additional supplies when necessary based on production needs.

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements. Negotiated agreements, and other contractual documents related to property management activities. Managed all maintenance requests from clients in a timely manner. Coordinated with contractors for the procurement of services such as repairs, renovations, landscaping. Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred. Inspected properties regularly to identify deficiencies and schedule repairs. Handled client complaints and expedited maintenance requests.

Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Built relationships with service vendors and submitted associated billing statements.

Greeted visitors promptly and directed to correct locations.

Planned for major business changes including system conversions and office moves.

Updated employee paperwork and records.

Wrote professional business correspondence.

Set up new files and assigned tracking numbers.

Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.

Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.

Processed an average of 40 transactions each day in a timely manner. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which supplies requests to replenish merchandise. Worked closely with the district manager to formulate, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated store policy violations to the leadership team in a timely manner. Held each team member accountable for achieving brand and performance goals. Recruited, hired, developed and retained retail talent for the company. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. Fulfilled customer shipping needs using UPS and USPS methods. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order and build the store brand.

Managed staff of 6 servers, delegating tasks and ensuring timely completion. Provided exceptional customer service to guests, resolving any issues that arose in a professional manner. Developed and implemented standard operating procedures for the restaurant's dining room operations. Ensured all food orders were accurate and delivered promptly to customers tables. Monitored inventory levels of food items and alerted management when supplies were running low. Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques. Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's. Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table. Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures. Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards. Performed cashier duties such as taking payments from customers and making change accurately. Verified accuracy of bills before presenting them to customers.

Enforced health regulations concerning food handling, storage, sanitation practices.

Pursued continued professional development through insurance workshops, course and webinars.

Offered policy guidance and management to promote asset protection.

Upsold new products to policyholders to suit individual needs.

Developed life insurance and commercial insurance leads to meet monthly sales targets.

Presented and clearly explained insurance policy options to clients based on their needs and goals.

Called a number of  lapsed customers each week to inquire about continuing needs.

Collected and disposed of garbage and debris from ashtrays and trash cans.    

Properly swept, vacuumed and mopped all floor surfaces of the house.

Laundered bedding and made beds.

Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.

Consistently recognized by management for providing superior customer service.

Resolved guest complaints.