Attentive candidate passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Sevita- REM
10.2021 - Current
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician.
Maintained clean, safe, and well-organized environment.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Transported clients to medical and dental appointments to provide support.
Developed rapport to create safe and trusting environment for care.
Supported daily hygiene needs of clients by assisting with bathing, dressing, dental care and personal grooming.
Program Administrator
Prairie Community Services
07.2012 - 08.2020
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with licensing requirements.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Maintained and updated project related documents.
Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews for staff.
Establishing and maintaining positive relationships with client expanded support team, communicating effectively to ensure continuity of care.
Developing and implementing client programming, following Person Centered Guidelines and licensing requirements.
Providing Crisis Response and De-escalation techniques utilizing Positive Support Strategies.
Program Manager
Service Alternatives Of Washington
05.2005 - 06.2012
Managed and supervised administrative and daily program operations, complying with state licensing requirements.
Identified program obstacles and communicated possible impacts to team.
Developed and implemented client programming utilizing Person Centered Planning.
Provided Crisis Response and De-escalation utilizing Positive Support Strategies.
Monitor client medical conditions and ensure all necessary medical needs and follow up completed within requirements.
Participated on Quality Assurance team, reviewing program documentation regionally to ensure complies with licensing requirements.
Establishing and maintaining positive relationships with expanded support team to ensure continuity of care.
Hiring and training employees, maintaining schedules within contracted hours, employee evaluations and development, and conducting monthly staff meetings.
Education
Bachelor of Arts - Psychology
Trinity Western University
Langley, BC Canada
05.2005
Skills
Behavioral Management
Client Documentation
Behavior Redirection
Crisis Management
Patient Assessments
Goal Setting
Client Support
Additional Information
Certified Right Response Instructor, Service Alternatives (expired)