Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie E. Ellis

Amarillo,TX

Summary

Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for reliability, punctuality, adaptability in dynamic environments, and productive when working with little to no supervision. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.

Overview

14
14
years of professional experience

Work History

Payroll Clerk

Amarillo ISD
07.2024 - Current
  • Process payroll for employees using advanced payroll software, ensuring timely and accurate payments.
  • Manage employee records and maintained confidentiality of sensitive information in compliance with regulations.
  • Reconcile payroll discrepancies by investigating issues and providing solutions to enhance accuracy.
  • Assist in implementing new payroll systems, resulting in streamlined operations and improved efficiency.
  • Train junior staff on payroll procedures, fostering a collaborative team environment for knowledge sharing.
  • Collaborate with HR to resolve employee inquiries related to pay, benefits, and deductions effectively.
  • Develop and maintain comprehensive documentation of payroll procedures to support operational excellence.
  • Maintain payroll information by calculating, collecting, and entering data.
  • Respond to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Process new hire paperwork and documents.
  • Verify timekeeping records and handled any discrepancies with employees.
  • Maintain confidentiality of employee records and payroll information.
  • Resolve issues arising from incorrect payments or missing information by collaborating with managers, secretaries and principals to gather necessary details promptly.
  • Collaborate with the benefits department to ensure proper management of employee benefits and deductions.
  • Maintain compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
  • Provide exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
  • Manage garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
  • Assist in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
  • Provide support during financial audits by preparing relevant documentation related to payroll transactions.
  • Reduce payroll processing errors, conducting detailed checks before final submission.
  • Complete payroll accurately and timely to meet employee expectations.
  • Develop and maintain filing systems, enhancing document retrieval processes for team members.
  • Coordinate office activities and operations to ensure efficiency and effectiveness.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensure accurate record-keeping with diligent data entry and database management for employee information.
  • Input data to generate accurate reports.
  • Reduce errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Balance multiple roles to accomplish diverse tasks and make larger impact to organization.

Business Director

Chick-fil-A South Coulter
03.2022 - 06.2024
  • End of day reconciliation (deposits & receipts)
  • Change fund management, uniform ordering, and weekly restaurant supply ordering
  • Human resources: training, accountability, leadership coaching, and employee file maintenance
  • Payroll processing including time adjustments, accounts payable & receivable, and workers' comp claim filing
  • Database operation and store email management
  • Invoice management & vendor relations
  • Managed office operations, scheduling and inventory audits.
  • Implemented business processes to streamline daily operations and increase efficiency.
  • Maintained work safety and followed established operating procedures and practices.
  • Established and maintained effective communication between business units and senior management.
  • Defined and understood team member responsibilities to enhance group efficiency and performance.
  • Provided strategic direction on prioritization, integration and resource application.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Insurance Account Representative

Russ Glaze State Farm
01.2022 - 03.2022
  • Managed the general administrative function and activities of the office, including scheduling and customer account balance.
  • Maintained relationships with existing clients through exemplar customer service.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed appropriate quotes based on risk information.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Secretary

Benson & Houston Law Firm
06.2021 - 12.2021
  • Oversaw the general administrative function and activities of the office
  • Communicated with attorney, executive legal assistant, and clients frequently and logged all client and attorney communications
  • Prepared legal documents including wills, deeds, title opinions, and trusts and drafted letters and emails to clients and banks, oil companies, and insurance companies on behalf of the clients
  • Maintained up-to-date client records in computer and physical files
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Assisted with accounts receivable and accounts payable functions.
  • Greeted visitors and directed to appropriate location or person.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Insurance Account Representative

Steph Eaton State Farm
01.2021 - 06.2021
  • Managed the general administrative function and activities of the office, including scheduling and customer account balance
  • Maintained relationships with existing clients through exemplar customer service
  • Reconciled customer payments each day and make daily deposit for State Farm
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Achieved repeat business and referrals through personalized services.
  • Developed appropriate quotes based on risk information.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Secretary

Benson & Houston Law Firm
08.2018 - 12.2020
  • Oversaw the general administrative function and activities of the office
  • Logged all client and attorney communications
  • Ensured confidentiality of sensitive client information through strict adherence to privacy policies when handling documents.
  • Enhanced attorney efficiency by providing meticulous proofreading and editing support for legal documents.
  • Streamlined office operations with the timely drafting of legal correspondence, memos, and court filings.
  • Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, proper formatting, grammar, and spelling.
  • Organized files for court proceedings.
  • Screened telephone calls and forwarded to appropriate departments.
  • Prepared legal documents, correspondence, and reports in compliance with regulatory standards.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Assisted with accounts receivable and accounts payable functions.
  • Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
  • Maintained accurate filing systems for case files and legal documents to enhance retrieval efficiency.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorney.
  • Created, indexed, and maintained client files.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Completed data entry of legal documents into electronic filing systems.
  • Created and printed legal documents for attorneys to review.

Secretary

Valleyview Church Of The Nazarene
01.2012 - 01.2015
  • Managed all finances of the church including tax records, payroll, record of expenses, reconciliation of statements, and generation of financial reports
  • Initiated redesign of church bulletin, and managed all communication to the church community
  • Assisted with accounts receivable and accounts payable functions.
  • Greeted visitors and directed to appropriate location or person.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Maintained and updated database for invoicing and accounting reconciliation.
  • Reduced accounting errors by revising financial reporting and reconciliation processes.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Performed accurate cash handling, deposit preparation and bank reconciliation.
  • Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared and presented financial reports, budgets and statements.
  • Managed scheduling and coordination of church events, ensuring smooth operations and effective communication.
  • Maintained accurate records of congregational membership and attendance, enhancing data integrity for church activities.
  • Assisted with financial documentation, including processing donations and maintaining budgetary reports for transparency.
  • Provided clerical support to pastoral staff, streamlining communication processes through professional correspondence and documentation.
  • Created and updated membership rosters, church documents and basic reports.
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Handled church correspondence, member database and building scheduling.
  • Facilitated efficient meetings by preparing and distributing meeting agendas to board members, ministry leaders, and other relevant parties in advance.
  • Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
  • Managed the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
  • Improved office efficiency by maintaining adequate supplies inventory levels while staying within allocated budgets.
  • Enhanced congregation communication by managing and distributing church newsletters, bulletins, and announcements.
  • Streamlined office procedures by organizing and maintaining an up-to-date filing system for important documents.
  • Supported the financial stability of the church by accurately tracking donations, pledges, and offerings on a weekly basis.
  • Contributed to budget management by monitoring expenses and providing regular financial reports to the appropriate committees.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor of Science - Finance

Southern Nazarene University
Bethany, OK

Skills

  • Skilled in Microsoft Office applications
  • Efficient at acquiring new skills
  • Payroll processing expertise
  • Fast typing proficiency
  • Detail-oriented approach
  • Effective collaboration skills
  • Self-motivated professional
  • Strong organizational abilities
  • Proficient in written communication
  • Manage office equipment
  • Confidentiality assurance
  • Maintain accurate filing systems

Timeline

Payroll Clerk

Amarillo ISD
07.2024 - Current

Business Director

Chick-fil-A South Coulter
03.2022 - 06.2024

Insurance Account Representative

Russ Glaze State Farm
01.2022 - 03.2022

Secretary

Benson & Houston Law Firm
06.2021 - 12.2021

Insurance Account Representative

Steph Eaton State Farm
01.2021 - 06.2021

Secretary

Benson & Houston Law Firm
08.2018 - 12.2020

Secretary

Valleyview Church Of The Nazarene
01.2012 - 01.2015

Bachelor of Science - Finance

Southern Nazarene University

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