Carrie House
Administrative Professional
Clyman,WI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Gunderson Funeral And Cremation Care
Middleton, Wisconsin
01.2023 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained databases to track and record obituary data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between families and funeral directors and maintained effective lines of communication.
- Used Tribute by Frazer and Canva to create and print memorial folders, thank you cards, guest books, prayer cards, etc.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided administrative support to funeral home staff.
- Prepared obituaries for newspapers and online publications after consultation with funeral director.
Senior Customer Support Specialist
National Guardian Life Insurance Company
Madison, WI
03.2022 - 10.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Customer Support Specialist
National Guardian Life Insurance Company
Madison, Wisconsin
10.2018 - 03.2022
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served customer account and technical needs across 90+ daily calls, consistently meeting productivity and quality targets.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Server /Line Cook
Zweig's Grill
Watertown, Wisconsin
03.2018 - 09.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with manual ticket system and cash register to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Administrative Assistant
Home Instead Senior Care
Beaver Dam, Wisconsin
10.2017 - 01.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Assistant
ArcVision
Creve Coeur, MO
03.2017 - 06.2017
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Associate of Applied Science - Computer-Aided Drafting Technology
Vatterott College - Berkeley
St Louis, MO 09.2007 - 05.2009
Skills
Spreadsheet management
Timeline
Administrative Assistant
Gunderson Funeral And Cremation Care
01.2023 - Current
Senior Customer Support Specialist
National Guardian Life Insurance Company
03.2022 - 10.2023
Customer Support Specialist
National Guardian Life Insurance Company
10.2018 - 03.2022
Server /Line Cook
Zweig's Grill
03.2018 - 09.2018
Administrative Assistant
Home Instead Senior Care
10.2017 - 01.2018
Administrative Assistant
ArcVision
03.2017 - 06.2017
Associate of Applied Science - Computer-Aided Drafting Technology
Vatterott College - Berkeley
09.2007 - 05.2009
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