Carrie J. Burns
Hazelwood,MO
Summary
Detail-oriented office administration professional recognized for exceptional productivity and organizational skills. Demonstrates expertise in data entry, file management, and scheduling, effectively managing multiple priorities to ensure seamless operations. Strong communicator with proven problem-solving abilities and adaptability that enhance team performance and contribute to operational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Coordinator
Forklift America
Bridgeton, MO
09.2024 - Current
- Provided support to field technicians during service visits when necessary.
- Assisted with billing and invoicing for services rendered.
- Managed scheduling of appointments and service calls to meet client needs.
- Handled incoming calls and inquiries from customers regarding services offered.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Coordinated rental contracts and agreements with customers, vendors, and other stakeholders.
- Oversaw maintenance, appearance and performance of company vehicles.
- Scheduled preventative maintenance for all rented equipment as needed.
- Delegated work to staff, setting priorities and goals.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Identified needs of customers promptly and efficiently.
Office Manager
Casey's Auto Sales and Towing
Poplar Bluff, Mo
06.2010 - 05.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Administered payroll and maintained proper documentation of employee personnel
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Implemented and maintained company protocols to facilitate smooth daily activities
- Provided customer support and sales representative
Probation Parole Officer
Missouri Dept. of Corrections
Poplar Bluff, Mo
09.2008 - 05.2010
- Counseled offenders on substance abuse treatment options available through community providers
- Provided guidance and assistance to parolees in finding employment, housing, and other resources
- Maintained accurate records of offender contacts, progress notes, program reviews, and case files
- Monitored offender activities such as drug testing, job searches, educational programs and social services
- Conducted regular home visits, office meetings, and field checks on offenders
- Participated in court hearings regarding case statuses
Legal Administrative Assistance
Brookreson Law Office
Poplar Bluff, Mo
07.2007 - 09.2008
- Helped draft, edit, and transmit legal documentation such as motions and letters
- Coordinated correspondence between attorneys and clients for active cases and other matters
- Managed calendars for multiple attorneys simultaneously
- Edited existing documents for accuracy prior to submission or publication
- Greeted clients upon their arrival at the office and provided assistance throughout their visit
- Processed incoming mail and correspondence on behalf of attorneys in a timely manner
- Compiled evidence for trials or hearings under attorney supervision
- Scheduled meetings, appointments and travel arrangements for attorneys
- Performed data entry tasks related to case-specific information
Deputy Juvenile Officer/Court Liaison
Butler County Juvenile Office
Poplar Bluff, MO
06.2006 - 07.2007
- Organizing counseling sessions with juveniles and their families
- Providing guidance, support, and resources to at-risk youth
- Supported case resolution to foster protection of juvenile individuals, while working in collaboration with law enforcement, child welfare organizations and district attorneys
- Collaborating with community partners to provide services to juvenile offenders
- Monitoring juvenile offenders to ensure court-ordered conditions are met
- Investigated cases, interviewed parents and offered needed referrals
- Working closely with social workers, psychologists, psychiatrists, and other professionals involved in the rehabilitation process
- Participated in court providing testimony and case notes upon request
Domestic Violence Advocate/Shelter Manager
Haven House, Inc
Poplar Bluff, MO
08.2004 - 06.2006
- Offered positive reinforcement and taught life skills such as cooking, chores, and parenting skills
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals
- Organized and maintained household inventory records, including supplies and equipment
- Participated in training on trauma-informed care practices for working with survivors of domestic violence
- Facilitated group therapy sessions for survivors of domestic violence
- Maintained accurate case notes and documentation according to agency protocols
- Answered incoming calls from individuals in crisis and provided support, understanding, and resources
- Assessed the severity of the caller's distress and determined appropriate interventions or referrals for further assistance
Education
AA - General Education
Three Rivers College
Poplar Bluff, Mo12.2012
Certificate - Emergency Medical Technician
Three Rivers College
Poplar Bluff, Mo12.2011
AS - Administration of Justice
Three Rivers College
Poplar Bluff, Mo12.2006
Skills
- Office Management
- Client Confidentiality
- Legal support
- Court Procedures
- Independent Judgment
- Crisis Intervention
- Multicultural Competence
- Emergency response training
- Verbal Judo
- Community Support Services
- Ongoing client support
- Accurate recordkeeping
- Proficiency in office programs
- Bookkeeping
- Office management and software
- Scheduling and calendar management
- Customer service and relations
- Conflict management
- Clear oral/written communication
- Organizational skills
- Human resources
- Credit and collections
- Mail handling
Certification
Missouri Notary Public
References
Available upon request
Timeline
Service Coordinator
Forklift America
09.2024 - Current
Office Manager
Casey's Auto Sales and Towing
06.2010 - 05.2024
Probation Parole Officer
Missouri Dept. of Corrections
09.2008 - 05.2010
Legal Administrative Assistance
Brookreson Law Office
07.2007 - 09.2008
Deputy Juvenile Officer/Court Liaison
Butler County Juvenile Office
06.2006 - 07.2007
Domestic Violence Advocate/Shelter Manager
Haven House, Inc
08.2004 - 06.2006
AA - General Education
Three Rivers College
Certificate - Emergency Medical Technician
Three Rivers College
AS - Administration of Justice
Three Rivers College
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