Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Carrie Johnson

Carrie Johnson

Chesapeake,VA

Summary

Hard working, dedicated, and motivated professional seeking to utilize fine-tuned communication skills to shape and progress relationships within the company and with clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Relations Specialist

Wholesale Roofers
04.2021 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled and managed over 200 calls per month providing company information with sales driven approach.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Event Marketing Manager

Hilton
05.2019 - 03.2020


  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Created and managed social media campaigns to increase brand engagement.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Designed and implemented efforts to publicize events and promote sponsorships.


Director of Operations for Real Estate

Keller Williams
01.2018 - 12.2018
  • Managed and performed administrative duties for $14 million business
  • Developed marketing materials and advertisement for print and social media to boost sales and client acquisition
  • Created, managed, and marketed property listings
  • Established contract checklist systems
  • Restructured potential and current client database
  • Facilitated and oversaw all real estate transactions
  • Multi- tasked and met crucial deadlines
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

New Homes Sales Assistant

Chesapeake Homes
01.2017 - 11.2017
  • Prepared and executed purchase documents
  • Created and maintained client files
  • Consistent customer follow up through phone, email, and written correspondence
  • Reviewed weekly, monthly, and quarterly activity reports with corporate office.
  • Marketed newly constructed homes
  • Collaborated with customers and contractors to customize homes
  • Established rapport with customers using active listening and interpersonal skills.

Education

Bachelor of Arts - Communications

Regent University
Virginia Beach, VA
05.2015

Skills

  • Customer and Client Relations
  • Teamwork
  • Self-Motivated
  • Digital Asset Management
  • Calendar Management
  • Buyer Engagement
  • Interpersonal skills
  • Product Knowledge
  • Attention to detail
  • Listening skills
  • Verbal Communication
  • Written Communication

Certification

  • Licensed Real Estate Agent - May 2017-2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Relations Specialist

Wholesale Roofers
04.2021 - Current

Event Marketing Manager

Hilton
05.2019 - 03.2020

Director of Operations for Real Estate

Keller Williams
01.2018 - 12.2018

New Homes Sales Assistant

Chesapeake Homes
01.2017 - 11.2017

Bachelor of Arts - Communications

Regent University

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Carrie Johnson