Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Yeager

Hagerstown,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Data Entry Clerk

Moore RMG
11.2023 - Current
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Utilized techniques for increasing data entry speed.
  • Developed and implemented data entry operations.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Followed established procedures to enter and process data correctly.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Used computer software to store and retrieve data.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Updated and maintained customer information, documents and records.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Sought ways to improve processes and services provided.

Kitchen Assistant

Kind Therapeutics
12.2022 - 09.2023
  • Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Displayed great adaptivity by adapting well to a fast paced environment both in the taffy and gummy department.
  • Built great communication and problem solving skills by discussing improvements within the team and giving ideas in working together in order to improve recipes
  • Learned how to create and set up metric tags as well as following them throughout the system
  • Monitored temperatures and quality throughout shifts.
  • Ensured proper storage of ingredients to maintain freshness and reduce waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Lifted and carried heavy materials.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Maintained high personal grooming standards and uniform presentation.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to learn quickly and adapt to new situations.

Sephora Associate (Seasonal)

Sephora Inside JCPenney
09.2022 - 12.2022
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Trained new staff in product knowledge and customer service protocols.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.

Customer Service Associate

Home Depot
08.2020 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Solved problems with products and services by providing customers with technical support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
  • Responded to customer calls and emails to answer questions about products and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.

Seasonal Worker

Bath And Body Works, Limited Brands
11.2018 - 12.2021
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Organized and detail-oriented with a strong work ethic.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Set up new sales displays as needed in regards to holidays and different products targeted toward them
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Upsold additional products and services to customers, increasing revenue.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Beauty Advisor

Bare Essentials
11.2018 - 04.2019
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Maintained counter and display areas for cleanliness and organization.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Processed payments, entering sales in register for prompt customer service.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong communication and organizational skills through working on group projects.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.

Sales Associate

JCPenney
07.2018 - 11.2018
  • Provided personalized fitting room experiences by making suggestions on guest's style and preferences
  • Provided excellent customer service by assisting customers with questions throughout the store and at the cash registers
  • Maintained cleanliness of fitting rooms and floor displays, while memorizing product placements throughout the store
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Educated guests on current promotional offerings and products using persuasive selling tactics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Arts - Psychology

University of Maryland Global Campus
Remote

Skills

  • Administrative Support
  • Data Management
  • Quality Assurance
  • Call center experience
  • Proofreading
  • De-Escalation Techniques
  • Client Relations
  • Product and service knowledge
  • Quality Control
  • Teamwork and Collaboration
  • Sales Transactions
  • Merchandise Orders and Exchanges
  • Sales expertise
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Transaction Processing
  • Money handling abilities
  • Product Knowledge
  • Problem Resolution
  • Calm Under Pressure
  • Professional telephone demeanor
  • Follow-up skills
  • Active Listening
  • Product Promotion
  • Critical Thinking

Timeline

Data Entry Clerk

Moore RMG
11.2023 - Current

Kitchen Assistant

Kind Therapeutics
12.2022 - 09.2023

Sephora Associate (Seasonal)

Sephora Inside JCPenney
09.2022 - 12.2022

Customer Service Associate

Home Depot
08.2020 - 06.2022

Seasonal Worker

Bath And Body Works, Limited Brands
11.2018 - 12.2021

Beauty Advisor

Bare Essentials
11.2018 - 04.2019

Sales Associate

JCPenney
07.2018 - 11.2018

Bachelor of Arts - Psychology

University of Maryland Global Campus

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Carrie Yeager