Summary
Overview
Work History
Education
Skills
Timeline
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CARRIE LYNN MORGAN

San Francisco,CA

Summary

Dynamic professional with a proven track record at Southwest Airlines, excelling in customer service and policy interpretation. Adept at enhancing student engagement and managing academic records, I effectively resolved inquiries and trained new team members, fostering an inclusive environment. Committed to delivering exceptional support and ensuring compliance with safety regulations.

Overview

27
27
years of professional experience

Work History

Student Success Facilitator

Shasta College
Redding, CA
11.2023 - Current

Addressed and resolved diverse requests related to academic records, transcript processing, and enrollment verification.

Coordinated events to promote campus resources and enhance student services. Determined residency status and communicated results to students promptly. Delivered presentations on enrollment policies, procedures, timelines, electronic services, fees, and required forms. Trained new facilitators on effective teamwork best practices. Assisted students with online application processes and provided additional guidance as needed. Responded to inquiries via in-person interactions, phone calls, emails, and written correspondence. Organized materials and resources for each session in advance to ensure smooth operations.

Head Flight Attendant

Southwest Airlines
Dallas, TX
10.1998 - 02.2015

Supervised cabin crew during flights to ensure smooth operations. Conducted pre-flight safety briefings for passengers and crew members. Coordinated in-flight service delivery to enhance passenger experience. Managed emergency procedures and ensured compliance with safety regulations. Trained new flight attendants on company protocols and customer service standards. Resolved passenger concerns promptly to maintain a positive travel environment. Collaborated with pilots and ground staff for effective communication during flights. Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Offered answers to passengers' questions and resolved issues that arose during flights. Dealt with mechanical and passenger emergencies according to standards. Helped guests locate seats and stow luggage in appropriate locations. Directed junior team members in proper duties and company regulations. Provided first aid to passengers in need of medical assistance during flight. Resolved complaints from customers in a timely manner while maintaining a professional attitude at all times. Inspected aircraft cabins before take off to ensure they met FAA requirements for cleanliness and proper functioning of equipment.

Education

High School Diploma -

Cibola High School
Albuquerque, NM
06-1982

Skills

  • Policy interpretation
  • Student engagement
  • Icebreakers
  • Academic record management
  • Enrollment verification
  • Inclusivity
  • Customer service
  • Communication skills

Timeline

Student Success Facilitator

Shasta College
11.2023 - Current

Head Flight Attendant

Southwest Airlines
10.1998 - 02.2015

High School Diploma -

Cibola High School