Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Marie Durand

Melbourne,FL

Summary

Dedicated Retention Specialist with a proven track record at Health First, enhancing employee engagement and reducing attrition through comprehensive satisfaction surveys and tailored support services. Adept at collaborating with HR and management to create tailored solutions that promote career development and improve retention rates. Committed to building strong relationships and ensuring a supportive environment that empowers associates to thrive.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Retention Specialist

Health First
02.2024 - Current
  • Conducts regular employee satisfaction surveys analyzes survey data, identifying trends and root causes of employee attrition.
  • Facilitates smooth transitions during organizational restructuring efforts by providing support services tailored toward affected employees' unique needs.
  • Partners with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Administers, coordinates, and monitors the distribution of accurate monthly reports to management regarding monthly retention rate.
  • Seeks to understand the needs of the associate and to provide end-to-end support for associates IDN wide.
  • Provides guidance and creates pathways for career advancement and skill development.
  • Facilitates internal job shadowing and professional growth opportunities.
  • Advocates for associates' needs while aligning with company goals and policies.
  • Works closely with HR to align retention initiatives with broader organizational goals.
  • Provides recommendations to HR and management based on retention data and trends.


Pharmacy Tech Supervisor

Health First Family Pharmacy
01.2020 - 02.2024
  • Supervise and support 30 pharmacy technicians and coordinate/manage daily workflow assignments.
  • Establish and maintain effective communication with staff to promote high quality patient care.
  • Recruit, hire and oversee training for all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Collaborate with Pharmacy Manager to maintain and improve daily operations.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency.
  • Handle customer complaints, resolve issues, and adjust procedures to meet changing needs.
  • Monitor workflow to improve employee time management and increase productivity.
  • Evaluate employee performance and coach and train to improve weak areas.
  • Maintain compliance with company policies, objectives, and communication goals.
  • Create successful work schedules for each team member to maintain deadlines and fully staff shifts.

Lead Pharmacy Technician

Health First Family Pharmacy
02.2016 - 01.2020
  • Provided technical advice and assistance to Pharmacy Tech Supervisor and Pharmacy Manager.
  • Mentor and trainer for Family Pharmacy personnel to teach standard operating procedures and provide "learn and grow" opportunities.
  • Expertly performed all tasks regularly assigned to pharmacy technicians throughout pharmacy department including retail, mail order, bedside discharge, hospice and home infusion areas.
  • Expert in USP Chapter 797 procedures and compliance and obtained Qualified Person 503A certification for sterile compounding.
  • Routinely on call for hospice and home infusion units.
  • Attended and participated in all management and staff meetings as required and provided input and assistance with agenda items.
  • Monitored quality improvement and workflow activities of pharmacy department.
  • Resolved non-routine issues like third-party billing, IT and customer service-related issues.
  • Produced pharmacy technician schedules and reviewed all associate scheduling requests.

Pharmacy Tech III

Health First Family Pharmacy
01.2010 - 02.2016
  • Assisted Pharmacy Tech Supervisor with pharmacy technician schedules.
  • Trainer for all pharmacy personnel.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosages, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed opening and closing duties for pharmacy.
  • Purchasing and inventory management.
  • Performed wide range of high-volume pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Ensured pharmacy workflow and area was efficiently staffed and organized.

Senior Pharmacy Technician

Walgreens
01.1997 - 06.2009
  • Calculated dosages, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Compounded non-sterile preparations such as creams, suppositories and capsules.
  • Purchasing and inventory management.
  • Department scheduling.
  • Mentor and trainer for pharmacy technicians and interns.

Education

High School Diploma -

Melbourne High School
Melbourne
05.1999

Skills

  • Staff Development
  • Employee Performance Evaluations
  • Intravenous Admixture Preparation
  • USP Chapter 797
  • HIPAA
  • Drug Inventory Management
  • Team Collaboration
  • Associate engagement
  • Customer service
  • Staffing
  • Scheduling and timekeeping
  • Communication Abilities

Certification

  • Registered Pharmacy Technician - FL
  • Certified Pharmacy Technician - PTCB
  • Certified Qualified Person 503A - CriticalPoint, LLC


Timeline

Retention Specialist

Health First
02.2024 - Current

Pharmacy Tech Supervisor

Health First Family Pharmacy
01.2020 - 02.2024

Lead Pharmacy Technician

Health First Family Pharmacy
02.2016 - 01.2020

Pharmacy Tech III

Health First Family Pharmacy
01.2010 - 02.2016

Senior Pharmacy Technician

Walgreens
01.1997 - 06.2009

High School Diploma -

Melbourne High School

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Carrie Marie Durand