Arts and culture professional with extensive experience in
the implementation, coordination, and operation of customer service, art gallery education, venue programming for art centers, museums and festivals with notable understanding in contracting, financial tracking, and managing staff and volunteers at organized cultural events.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program & Facility Assistant
Pyle Adult Recreation Center
05.2023 - Current
Provide excellent customer service to Tempe community members registering for classes and activities
Assist manager in all aspects of business operations; taking payment for classes, reservations, and licenses; maintaining filing systems; tracking financials and other duties as needed
Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude
Greet guests in with friendliness and professionalism
Work closely with management to provide effective assistance for specific aspects of business operations
Strengthen client relationships through consistent follow-up communication and efficient problem resolution
Demonstrate adaptability by quickly mastering new software applications for various tasks
Increase efficiency by implementing new processes and providing administrative support to management
Event Coordinator II
Project Employees Recreation Association
12.2021 - 10.2022
Planned and organized live or virtual meetings and events for outside organizations and external clients
Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings
Implemented event strategies to achieve creative objectives
Coordinated meeting logistics, including attendee registration, transportation, accommodations, meals, and technology
Conducted rehearsals and system checks of all equipment and connectivity
Established relationships with vendors for event support services
Coordinated budget planning to ensure events stay within cost projections
Coordinated all creative aspects of planned events
Adapted quickly and identified effective solutions to unexpected challenges or changes in plans
Coordinated schedules and timelines for events
Managed event logistics and operations
Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes
Administrative & Event Assistant
Shemer Art Center
06.2019 - 01.2022
Assisted the planning and implementing art and cultural festivals throughout the year
Assisted the Director with coordination of artists and vendors in preparation of various festivals
Managed financials, collected fees; created and maintained dynamic spreadsheets to track flow of currency
Communicated and organized volunteers regarding scheduling and assignments
Assisted in organizing successful events by collaborating with vendors and suppliers
Developed integrated event strategies and conducted on-site events management and follow-up after events
Directed team to set up and keep banquet space clean and presentable for guests
Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively
Improved future events by evaluating successes and failures of previous private and corporate gatherings
Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members
Experience Team Lead
Tempe Center for the Arts
09.2007 - 01.2022
Sold tickets and answered box office phone calls
Provided management with post show sales report
Maintained safety of guests
Oversaw daily operations including supervision of assistants, patron service representatives, and volunteers
Managed opening and closing procedures; completing paperwork, including time sheets, incident reports, event reports, and staff assignments
Conducted pre-show and post-show meetings
Addressed and assisted patrons with disabilities
Checked in event vendors
Completed merchandise sales reports
Worked closely with box office, catering, and production to ensure a successful event
Worked different stations to provide optimal coverage and meet production goals
Trained new team members by relaying information on company procedures and safety requirements
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
Production Assistant
Lakeshore Music Jazz Series
09.2010 - 08.2021
Coordinated production and back line set up
Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Provided facility and artist liaison services
Assisted in social media event promotion
Maintained appropriate budget for nine separate performances
Booking Assistant / Event Assistant
Tempe Center for the Arts
01.2018 - 12.2018
Booking Assistant
Input contract and license agreements into Event Pro
Obtained and documented financials into custom spreadsheets
Responded to inquiries, and supported the Business Development Department
Delivered exceptional customer service and exceeding client expectations providing clientele with consistent communication by way of email/phone
Event Assistant
Maintained and fostered relationship with scheduled clients who booked events by attending the walk through
Maintained pre and post event correspondence
Coordinated and maintained in-person availability throughout the entire event
Optimized venue bookings by maintaining strong relationships with venue owners and managers.
Gallery Greeter
Tempe Center for the Arts
09.2007 - 10.2018
Greeted guests of the gallery
Answered questions regarding the gallery, the center, or show productions
Provided tours of the facility
Tracked daily number of guests who enter the gallery
Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests
Contributed to the preparation of exhibits by checking in new art, packing and unpacking art, condition reporting, object movement, vinyl lettering, and text panel writing
Assisted in the programming and management of special events
Childsplay Liaison
Tempe Center for the Arts
09.2007 - 05.2018
Served as the primary point of contact, fostering strong relationships between Childsplay personnel and internal teams
Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions
Attended pre-production and administrative meetings to ensure successful execution of production
Created event update reports for each show during the season to track attendance and develop effective improvement plans in alignment with goals and specifications
Patron Services Supervisor
Herberger Theater Center
11.2015 - 02.2018
Administered house managers, staff scheduling, and provided volunteer supervision
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
Managed events including gallery openings, communicating with booking coordinator and CEO, and organizing monthly staff meetings
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Oversaw safety protocols to minimize workplace accidents and maintain compliance with industry standards
Managed diverse team, promoting inclusive work environment that leveraged individual strengths
Education
Master's Certificate - Museum Studies
Arizona State University
Tempe, AZ
01.2014
BFA - Photography
Arizona State University
Tempe, AZ
01.2006
Skills
Microsoft Office Suite
ActiveNet
Fastbook
DocuSign
All Seated
Event Pro
Raiser's Edge
Volgistics
Etix
Canva
Verbal and written communication
Event Planning
Cataloguing and documentation
Visual Literacy
Social Media Promotion
Museum collections
Art handling
Cultural Sensitivity
Certification
First Aid CPR AED
AZ Food Handler
Title 4 Basic Liquor Law
Professionalreferences
Don Fassinger, General Manager (retired), Tempe Center for the Arts, 602-402-7674, dfassinger@msn.com
Kathleen Dooner, Facilities Manager, Tempe Center for the Arts, 480-294-3868, kathleen_dooner@tempe.gov
Administrative Coordinator at CARHA Hockey (Canadian Adult Recreation Hockey Association)Administrative Coordinator at CARHA Hockey (Canadian Adult Recreation Hockey Association)