Carrie T. Laureano-Meggett

Confirmed conformity of both domestic and global resources to establish process guidelines

• Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships and maintain quality scores of 97% or better across RCM continuum
• Led weekly meetings with regional/global staff to review progress, address challenges and drive timely task completion.
• Established and oversaw company-wide Quality Management System (QMS), maintaining compliance and enhancing internal outcomes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Responsible for all client(s) in assigned accounts within Business Specialty, driving organic growth through expansion of business service offerings

• Managed budget for Pathology/Laboratory nationally (over 2000+ employees), and monitored expenditures; Responsible for managing Directors of Operations at each site to drive performance and business excellence
• Collaborated with Account Management to coordinate with global vendors and customer operational teams defining and managing priorities to ensure maximum value to customer
• Established performance goals for department and provided methods for reaching milestones.
• Identified opportunities to improve business process flows and productivity while meeting financial targets
• Oversaw multiple client support teams located in 3 different countries.

Lean Six Sigma Master Black Belt; Participated with other senior managers to establish corporate strategic plans and objectives

• Developed systems and procedures to improve operational quality and team efficiency; Created centralized model to streamline processes and best practices domestically and globally, eliminated silos between different office locations; reducing DSO by 15% in first year
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Devised processes to boost long-term business success and increase profit levels.
• Made final decisions on administrative or operational matters and ensures effective achievement of operation’s objectives
• Directed domestic and overseas operations to meet aggressive deadlines.

Lean Six Sigma Master Black Belt; Served as the primary business contact for clients and was largely responsible for client satisfaction

• Managed both relationship as well as strategic initiatives with customers to provide positive customer experience; Managed Annual client revenue on average of $5M
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
• Supported new services for practice, merging and/or separation of practice, policy and procedure development, workflow analysis, etc.)
• Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
• Account Planning and Management - Advised on account strategy and ways to improve partnering with BU, Develop and drive execution of integrated account plan, led action plan to resolve account issues

Lean Six Sigma Master Black Belt; Led continuous improvement and quality management functions across multiple locations

• Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements
• Led overhaul of front end registration process and system overhaul reducing data entry by over 50%
• Developed best practices to ensure product quality and integrity and value through improvements and cost reduction projects
• Successful in ability to implement rapid continuous improvement and coordinate project activities, develop work assignments, and work actively with management teams to ensure quality delivery and reliability
• Mentored/Instructed LSS Yellow and Green Belt candidates
• Trained and implemented Six Sigma and Lean methodology, implemented standard processes, performance measures, best practices, and billing policies
• Planned and prioritized workflow and department reports to ensure backlogs are prevented and deadlines are met

Full Scholarship