Carrietta West
Houston,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Patient Access- OR Services
Houston Methodist
Houston, TX
11.2022 - Current
- Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
- Developed and maintained relationships with physicians, hospital staff, insurance companies, and other healthcare organizations to facilitate the registration process.
- Trained new hires on proper patient access protocols, procedures and customer service skills.
- Analyzed data trends to identify opportunities for improvement in patient access processes.
- Assisted in developing policies and procedures related to patient access services.
- Resolved escalated customer complaints in a timely manner while maintaining professional standards of conduct.
- Collaborated with multiple departments within the organization to streamline processes and improve operational efficiency.
- Created reports detailing patient demographics, revenue cycle metrics, and other pertinent data points.
- Facilitated communication between clinical teams and financial counselors regarding payment plans or financial aid options.
- Explained various admission forms and policies, acquiring signatures for consent.
- Applied HIPAA privacy and security regulations while handling patient information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Assisted in the implementation of new technologies and processes to improve patient access services.
Scheduler II
Houston Methodist
Houston, TX
07.2016 - 11.2022
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Coordinated with other departments regarding resources needed for specific projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
Education
Associate of Applied Science - Health Administration
The College of Health Care Professions
TX01-2022
Bachelor of Science - Health Care Management
The College of Health Care Professions
TXSkills
- Training and mentoring
- Medical terminology proficiency
- Strong leadership
- Effective problem solving
- Appointment Scheduling
- Training Coordination
- Multitasking and Organization
- Problem-Solving
- EMR Updating
- Medical Terminology
- Medical Billing
- Statistical Data Management
- Information Collection
Certification
- Medical Billing and Coding
Timeline
Lead Patient Access- OR Services
Houston Methodist
11.2022 - Current
Scheduler II
Houston Methodist
07.2016 - 11.2022
Associate of Applied Science - Health Administration
The College of Health Care Professions
Bachelor of Science - Health Care Management
The College of Health Care Professions
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