Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrigan Lamb

Massena,NY

Summary

Friendly and reliable server offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest Bar Tender/Server with solid background in Sports Bar/Restaurant environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

9
9
years of professional experience

Work History

Cashier, Bar Tender

Brass Horse Lounge
06.2022 - Current
  • Greeted customers entering establishment and responded promptly to customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business
  • Worked flexible schedule and extra shifts to meet business needs

Bar Tender

Coaches Corner
01.2020 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Waitress

Akwesasne Mohawk Casino Sticks Sports Bar
07.2018 - 11.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Counter Waitress

Italian Affair
05.2017 - 07.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supported needs of all - person wait staff who attended to specific needs of countless customers daily.

Deli Clerk, Food Prep, Kitchen Utility

Mini Mart
01.2016 - 02.2017
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Cashier, Cook, Kitchen Utility

TNT Deli
01.2015 - 01.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Communicated closely with servers to fully understand special orders for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Education

Associate of Science - Criminal Investigation Program

State University of New York
Canton, NY
05.2015

High School Diploma -

Massena Central High School
Massena, NY
06.2014

Skills

  • High-Volume Environments
  • Credit and Cash Transactions
  • Engaging Customers
  • Recipe and Menu Memorization
  • Clear and Effective Communication
  • Custom Drink Preparation
  • Safe Serving Knowledge
  • Customer Service
  • Teamwork and Professionalism
  • Cash Register Operation

Timeline

Cashier, Bar Tender

Brass Horse Lounge
06.2022 - Current

Bar Tender

Coaches Corner
01.2020 - 03.2020

Waitress

Akwesasne Mohawk Casino Sticks Sports Bar
07.2018 - 11.2019

Counter Waitress

Italian Affair
05.2017 - 07.2018

Deli Clerk, Food Prep, Kitchen Utility

Mini Mart
01.2016 - 02.2017

Cashier, Cook, Kitchen Utility

TNT Deli
01.2015 - 01.2016

Associate of Science - Criminal Investigation Program

State University of New York

High School Diploma -

Massena Central High School

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Carrigan Lamb