Carrigan Robinson
Kimberling City,Missouri
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Stone County Developmental Disabilities Board
09.2022 - 04.2023
- Assisted disabled clients to support independence and well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Housekeeping Coordinator
Mastercorp Resort Housekeeping Services
08.2020 - 07.2022
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Maintained controls over expenses and inventory for optimal budget tracking.
911 Dispatcher
Stone County Emergency Services
06.2021 - 09.2021
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Read system maps and caller information, and documented details in system.
Merchandiser
PepsiCo
05.2018 - 06.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with store managers to determine best placement for merchandise displays.
- Verified products appeared at correct locations in proper quantities.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Turner Family Support Center
Turner Family Support Center
08.2018 - 03.2019
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Education
GED -
Twkelly Dirigo Highschool
Dixfield, ME06.2015
Skills
- Assisting with Daily Living
- Menu Preparation
- Client Requirements
- Clinical Quality Program Standards
- Documentation
- Product Organization
- Document Control
- Reading Comprehension
- Customer Service
- Calm and Professional Under Pressure
- Typing Proficiency
- Managing Multiple Tasks
Timeline
Direct Support Professional
Stone County Developmental Disabilities Board
09.2022 - 04.2023
911 Dispatcher
Stone County Emergency Services
06.2021 - 09.2021
Housekeeping Coordinator
Mastercorp Resort Housekeeping Services
08.2020 - 07.2022
Turner Family Support Center
Turner Family Support Center
08.2018 - 03.2019
Merchandiser
PepsiCo
05.2018 - 06.2020
GED -
Twkelly Dirigo Highschool
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