Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CARRINA HOFFMANN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Talent Bridge- Secretary

08.2023 - Current
  • Assist with School operations
  • Greet parents, staff and personnel professionally
  • Answer multi-phone lines, transfer to designated area
  • Maintains office filing systems and school records
  • Inputting student and personnel information into system while maintaining confidentiality.

Spectrum - Retention Specialist

08.2022 - 05.2023
  • Negotiated contracts with clients and developed relationships with key personnel
  • Developed and implemented sales strategies to increase profits
  • Actively listened to customers, handled concerns quickly and professionally
  • Answered constant flow of customer calls with minimal wait times.

Wisconsin State Patrol - Law Enforcement Dispatcher

07.2018 - 04.2022
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Milwaukee Health Services Inc-WIC Clerk

04.2017 - 07.2018
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
  • Called applicants to set up appointments and explain benefits processes
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

CNA

Riverview Village
12.2014 - 12.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CNA

HART PARK SQUARE
10.2012 - 11.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

High School Diploma -

ST JOAN ANTIDA
Milwaukee, WI

Skills

  • Team building
  • Information documentation
  • Customer Service
  • Critical thinker
  • Quality Control
  • Microsoft Office Suite

Certification

  • Wisconsin Emergency Management (WEM)
  • Traffic Incident Management (TIM) Certification
  • Transaction Information for the Management of Enforcement (TIME) eTIME Certification
  • Certified Nursing Assistant
  • CPR Certified

Timeline

Talent Bridge- Secretary

08.2023 - Current

Spectrum - Retention Specialist

08.2022 - 05.2023

Wisconsin State Patrol - Law Enforcement Dispatcher

07.2018 - 04.2022

Milwaukee Health Services Inc-WIC Clerk

04.2017 - 07.2018

CNA

Riverview Village
12.2014 - 12.2017

CNA

HART PARK SQUARE
10.2012 - 11.2015

High School Diploma -

ST JOAN ANTIDA

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