Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrington Claude

Palos Hills,IL

Summary

Highly skilled professional with a diverse background in behavioral health, customer support, department management, and healthcare administration. Proven ability to implement treatment plans, collect data, and provide behavior support in educational settings. Strong customer service experience in mortgage servicing, managing up to 75 calls dally and educating clients on mortgage processes. Effective department manager adept at customer relations, inventory management, and scheduling. Proficient in Microsoft Office, Quickbooks, Azure, CRM, Outlook, and managing office operations.

I’m currently a senior with one more semester to go before receiving my Bachelor of Science degree in Business Administration with a focus in Human Resource Management. In the workplace I’m known for my excellent interpersonal skills, leadership skills, determination, problem-solving abilities, and commitment to delivering high-quality service across diverse roles.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Caravel/ASD Life
Naperville, IL
01.2023 - 05.2024
  • Implementing treatment plans
  • Collecting skill acquisition and behavior reduction data
  • Providing behavior support inside classroom when applicable
  • Assisting in developing social and life skills
  • Providing family guidance.

Customer Support Representative

Dovenmuehle Mortgage, Inc.
Remote
08.2020 - 12.2022
  • Customer service
  • Handling mortgage accounts
  • Collecting monthly mortgage payments
  • Updating/Noting accounts
  • Taking up to 75 calls daily
  • Outlook
  • Sending out emails to client's
  • Educating borrowers on having a mortgage
  • Verifying documentation.

Department Manager

Jewel Osco
Chicago, IL
02.2018 - 07.2020
  • Customer Service
  • Ordering
  • Receiving
  • Email
  • Building displays
  • Keeping open communication with vendors
  • Stocking shelf
  • Scan & Print Invoices
  • Creating weekly work schedule for department
  • On occasion helping with payroll.

Front Office Manager

Weight Loss Systems Health Clinic
Jacksonville, FL
07.2015 - 01.2018
  • Laser Tech
  • Appointment Booking
  • Account Payable
  • Ordering
  • Quickbooks
  • Inbound/Outbound Calling
  • Keeping an open communication with Doctor
  • File Casing
  • Processing Payments
  • Customer Service
  • Marketing
  • Creating Invoices
  • Data Entry.

Drug GM Clerk

Kroger Foods
Atlanta, GA
05.2012 - 06.2015
  • Order Products
  • Scan Coordinator
  • Clean Department
  • Customer Service
  • Reset Products
  • Stock/Condition
  • Build Display's
  • Replenish/ inventory.

Education

Bachelor of Science in Business Administration Human Resource Management -

Liberty University
Lynchburg, VA
12.2024

Skills

  • Implementing treatment plans
  • Behavioral/Mental Health Coaching
  • Customer service
  • Account handling
  • Data Entry/Processing payments
  • Outlook
  • Microsoft Office
  • Azure
  • Quickbooks
  • CRM
  • Marketing
  • Ordering
  • Building displays
  • Scheduling
  • Payroll
  • Laser Tech
  • Account Payable/Receiving
  • Inventory

Certification

First Aid Certification

Timeline

Behavioral Health Technician

Caravel/ASD Life
01.2023 - 05.2024

Customer Support Representative

Dovenmuehle Mortgage, Inc.
08.2020 - 12.2022

Department Manager

Jewel Osco
02.2018 - 07.2020

Front Office Manager

Weight Loss Systems Health Clinic
07.2015 - 01.2018

Drug GM Clerk

Kroger Foods
05.2012 - 06.2015

Bachelor of Science in Business Administration Human Resource Management -

Liberty University
Carrington Claude