Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrington Fields

Prosper,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, customer service, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Police Officer Recruit

City of Dallas
Dallas, TX
03.2024 - 07.2024
  • Observed routine safety practices when handling firearms and other dangerous weapons.
  • Attended various training sessions pertaining to law enforcement procedures, tactics and regulations.
  • Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
  • Participated in field training exercises, applying theoretical knowledge in outdoor, realistic scenarios.
  • Completed rigorous physical fitness training to meet and exceed military standards.

Financial Account Servicing Analyst

Hyundai Capital America
10.2021 - 03.2024
  • Review contracts and update accounts
  • Process settlement letters for insurance companies
  • Release titles as full payment is received from settlement
  • Calculate shortages and payments received
  • Correct insurance settlements that are sent with incorrect amounts
  • Reviews, interprets, and evaluates financial related documents
  • Drive process improvement and policy development initiatives that impact the function
  • Reconcile transactions by comparing and correcting data.

Team Lead

The Learning Experience
06.2021 - 10.2021
  • Observing and evaluating the children's performance, behavior, social development, and physical
  • Formulating and implementing curricula in accordance with students' developmental trajectories
  • Supervising 5-10 teachers to ensure that they are performing their functions correctly
  • Responsible for opening and closing procedures of the center
  • Building rapport with parents through daily communication, a monthly newsletter/calendar, email, parent events, and biannual parent/teacher conferences
  • Supervising and maintaining a positive, cohesive team among supporting and primary teachers.

Operation Representative

C.H. Robinson
10.2020 - 06.2021
  • Utilized software programs to track shipments from origin to destination.
  • Assisted in troubleshooting any problems that may arise during the delivery process.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Improved lines of communication between company and customers.
  • Negotiated rates with carriers to optimize efficiency in shipping processes.
  • Organized and managed the inventory of all incoming and outgoing shipments.

Branch Manager Trainee

Hertz Car Rental
Frisco, TX
01.2020 - 03.2020
  • Monitored competitor activities in order to stay ahead of the competition.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Processed reservations for customers over the phone or at the counter.
  • Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
  • Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.

Academic Tutor

Palm Beach County School District
11.2016 - 06.2019
  • Managed classrooms of 20-25 students
  • Facilitated test and comprehension of material
  • Engaged students in new lessons weekly
  • Aided primary teachers as needed
  • Provided administrative assistance to the school officials.

Performance Management, Paraprofessional

Palm Beach County Office of Financial & Budget
05.2018 - 10.2018
  • Worked with newly developed software that analyzed department performance
  • Organized over 15 Lunch and Learns, focused on higher performance within departments
  • Administered emails to directors of different organizations
  • Analyzed performance measures for Palm Beach County Fiscal year 2018
  • Worked on SWOT analysis for Palm Beach County
  • Supervised and arranged a millennial geared lunch and learn.

Front End Coordinator

Publix
Palm Beach Gardens, FL
08.2013 - 05.2018
  • Balanced cash drawers at the end of each shift.
  • Trained new cashiers on proper use of registers and store policies.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Performed daily opening and closing procedures for the register area.
  • Developed promotional strategies to increase sales volume.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Bachelor of Science - Supervision And Management

Palm Beach State College
Lake Worth, FL
12-2019

Skills

  • Business Development
  • Upselling
  • Customer Service
  • Documentation skills
  • Customer Relationship Management
  • Time Management
  • Adaptability

Timeline

Police Officer Recruit

City of Dallas
03.2024 - 07.2024

Financial Account Servicing Analyst

Hyundai Capital America
10.2021 - 03.2024

Team Lead

The Learning Experience
06.2021 - 10.2021

Operation Representative

C.H. Robinson
10.2020 - 06.2021

Branch Manager Trainee

Hertz Car Rental
01.2020 - 03.2020

Performance Management, Paraprofessional

Palm Beach County Office of Financial & Budget
05.2018 - 10.2018

Academic Tutor

Palm Beach County School District
11.2016 - 06.2019

Front End Coordinator

Publix
08.2013 - 05.2018

Bachelor of Science - Supervision And Management

Palm Beach State College
Carrington Fields