Highly-motivated employee with desire to take on new challenges. Strong work ethic, customer service, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Police Officer Recruit
City of Dallas
Dallas, TX
03.2024 - 07.2024
Observed routine safety practices when handling firearms and other dangerous weapons.
Attended various training sessions pertaining to law enforcement procedures, tactics and regulations.
Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
Participated in field training exercises, applying theoretical knowledge in outdoor, realistic scenarios.
Completed rigorous physical fitness training to meet and exceed military standards.
Financial Account Servicing Analyst
Hyundai Capital America
10.2021 - 03.2024
Review contracts and update accounts
Process settlement letters for insurance companies
Release titles as full payment is received from settlement
Calculate shortages and payments received
Correct insurance settlements that are sent with incorrect amounts
Reviews, interprets, and evaluates financial related documents
Drive process improvement and policy development initiatives that impact the function
Reconcile transactions by comparing and correcting data.
Team Lead
The Learning Experience
06.2021 - 10.2021
Observing and evaluating the children's performance, behavior, social development, and physical
Formulating and implementing curricula in accordance with students' developmental trajectories
Supervising 5-10 teachers to ensure that they are performing their functions correctly
Responsible for opening and closing procedures of the center
Building rapport with parents through daily communication, a monthly newsletter/calendar, email, parent events, and biannual parent/teacher conferences
Supervising and maintaining a positive, cohesive team among supporting and primary teachers.
Operation Representative
C.H. Robinson
10.2020 - 06.2021
Utilized software programs to track shipments from origin to destination.
Assisted in troubleshooting any problems that may arise during the delivery process.
Developed and maintained relationships with vendors to ensure timely delivery of materials.
Improved lines of communication between company and customers.
Negotiated rates with carriers to optimize efficiency in shipping processes.
Organized and managed the inventory of all incoming and outgoing shipments.
Branch Manager Trainee
Hertz Car Rental
Frisco, TX
01.2020 - 03.2020
Monitored competitor activities in order to stay ahead of the competition.
Resolved customer complaints promptly while maintaining excellent customer service standards.
Processed reservations for customers over the phone or at the counter.
Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Academic Tutor
Palm Beach County School District
11.2016 - 06.2019
Managed classrooms of 20-25 students
Facilitated test and comprehension of material
Engaged students in new lessons weekly
Aided primary teachers as needed
Provided administrative assistance to the school officials.
Performance Management, Paraprofessional
Palm Beach County Office of Financial & Budget
05.2018 - 10.2018
Worked with newly developed software that analyzed department performance
Organized over 15 Lunch and Learns, focused on higher performance within departments
Administered emails to directors of different organizations
Analyzed performance measures for Palm Beach County Fiscal year 2018
Worked on SWOT analysis for Palm Beach County
Supervised and arranged a millennial geared lunch and learn.
Front End Coordinator
Publix
Palm Beach Gardens, FL
08.2013 - 05.2018
Balanced cash drawers at the end of each shift.
Trained new cashiers on proper use of registers and store policies.
Supported other teams when necessary, such as stocking shelves or bagging groceries.
Performed daily opening and closing procedures for the register area.
Developed promotional strategies to increase sales volume.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Engaged customers in friendly, professional dialogue to determine needs.