Carrington Nguyen

• Tripled booking events through implementation of new marketing strategies focused on implementing content initiatives to increase company’s web presence
• Orchestrated company's largest event with $20,000 budget, monitoring ongoing logistics and rapid issue resolution to ensure deadline fulfillment
• Slashed operating costs by 20% with targeted hiring, proper placement, and effective coaching which equated to higher quality work and minimized error
• Spearheaded major pricing restructure by launching new pricing model; achieved 22% increase in profit

• Coordinated execution of Mezeh’s wrap box donation program, company’s highest volume project providing meals for 5,000 frontline workers while managing 1,400+ incoming calls, emails, and correspondences a month from customers and vendors
• Supervised team of 21 store managers across three states monitoring ongoing logistics with utilization of CRM software, calendar management, and clear and continuous communication of requirements, expectations, and deadlines
• Launched company's first team of delivery drivers; researched, recruited, on-boarded, and trained 11 new hires to solve number one customer complaint
• Facilitated peer-mentoring programs with customized training material to elevate confidence and skills for 3 catering specialists, improving overall team performance

• Led cost-saving negotiations with venue to facilitate change to higher capacity venue site to accommodate five-fold increase in registered attendees
• Developed creative solutions by redesigning and editing marketing invitations that drive business to reposition target audience and generate between 500-600 prospective clients

a month
• Conducted workload assessments and devised new operational process that led to

40% increase in productivity
• Devised more efficient mailing distribution procedures, achieving 60% reduction in preparation time for promotional materials