Carrington Thomas
Royse City,Texas
Summary
Dynamic and versatile professional with a diverse background spanning healthcare, administrative, and customer service sectors. Experienced in laboratory operations, including specimen processing and phlebotomy, and highly skilled in administrative tasks such as data entry, filing, and maintaining meticulous records. Proficient in managing Electronic Medical Record (EMR) systems, with a focus on EPIC, and adept at multitasking in high-pressure environments. Demonstrates exceptional telephone etiquette, ensuring effective communication and customer satisfaction. Committed to delivering outstanding customer care, honed through varied roles in retail, donor services, and patient care. Recognized for the ability to adapt to different responsibilities, maintaining the highest standards of quality and operational efficiency. Eager to leverage this comprehensive skill set in a role that offers the opportunity to contribute to a dynamic team and excel in a multifaceted and challenging workplace.
Overview
6
6
years of professional experience
Work History
Specimen Accessioner
Kingdom Health Laboratory
12.2021 - Current
- Efficiently processed a diverse array of specialized samples in a DNA laboratory setting, emphasizing the meticulous management and preservation of DNA sample integrity. My role was critical in ensuring strict adherence to quality control standards, a fundamental aspect in the accurate and reliable analysis of genetic material.
- I streamlined laboratory workflows, implementing procedures that enhanced efficiency while maintaining the highest levels of accuracy and safety. This effort involved fostering cross-departmental collaboration, ensuring seamless integration of processes and effective communication among different teams.
- In managing specimen data, I utilized advanced Electronic Medical Record (EMR) systems to enter, track, and organize information. This task required a high level of precision and familiarity with digital data management in a scientific context.
- Adhering to stringent laboratory safety procedures, I played a key role in upholding the lab's compliance with quality control standards. This included regular participation in lab meetings and project presentations, contributing valuable insights and updates on laboratory practices and safety protocols.
- I was frequently tasked with troubleshooting and resolving issues related to laboratory equipment and processes. This responsibility demanded a deep understanding of laboratory technology and the ability to quickly diagnose and rectify problems to minimize downtime and maintain workflow continuity.
- Additionally, I prepared reagents and solutions following standard laboratory formulas and procedures, ensuring their accuracy and consistency for use in DNA analysis. My support extended to assisting scientists by collecting, organizing, and interpreting laboratory data, a role that required both technical knowledge and an organized approach to data management.
Specimen Accessioner
Trident Care
10.2020 - 11.2021
- Expertly led the specimen processing efforts, receiving samples from a variety of facilities and phlebotomists. My role involved meticulous coordination of specimen preparation for dispatch to renowned laboratories, ensuring that each sample met stringent quality standards. I played a critical part in validating patient information against requisitions, a process requiring acute attention to detail and adherence to privacy regulations.
- In my capacity, I was responsible for the precise entry of specimen details and patient information into Electronic Medical Record (EMR) systems. This task demanded not only accuracy but also efficiency, as I navigated complex data management tools, often under time constraints.
- I operated a range of essential laboratory equipment, developing a thorough understanding of each device's operation and maintenance. This technical proficiency was crucial in handling various types of specimens, ensuring they were processed correctly according to their unique requirements.
- My role extended to the aliquoting of samples, a delicate process requiring precision and care to avoid contamination or errors. I then efficiently routed these samples to their correct locations, often utilizing FedEx for secure and timely delivery. This aspect of my job necessitated a thorough understanding of shipping protocols and regulations, ensuring each sample's integrity during transit.
- Beyond laboratory-specific tasks, I also contributed significantly to administrative and customer service aspects. My responsibilities included data entry, maintaining an organized and up-to-date system of records. Additionally, I handled telephone communications, where I exercised excellent telephone etiquette, addressing inquiries, and providing information with professionalism and courtesy
Specimen Processor
Baptist Health Hospital
01.2020 - 10.2020
- In my multifaceted role, I handled a broad spectrum of samples with utmost precision, adapting to the varied requirements of each type. My responsibilities included utilizing the EPIC and Sunquest Electronic Medical Record (EMR) systems for meticulous record-keeping. This involved entering a wide range of data accurately and efficiently, ensuring all patient information and test results were correctly logged and easily accessible for healthcare providers.
- As a skilled phlebotomist, I conducted phlebotomy procedures across a diverse patient demographic, catering to a range of ages and medical needs. This required not only technical proficiency in venipuncture but also a compassionate and reassuring approach, particularly when dealing with young patients or those apprehensive about the procedure.
- Maintaining a hygienic and safe environment was a top priority in my role. I adhered to strict infection control protocols, ensuring all equipment and surfaces were sterilized, and personal protective equipment was used appropriately to safeguard the health and safety of patients and staff.
- My role necessitated close collaboration with laboratory technicians, nurses, and doctors. I assisted these professionals by providing them with the necessary samples and patient information, facilitating timely and accurate diagnosis and treatment. My interactions with them were built on clear communication, teamwork, and a shared commitment to patient care.
- Throughout my tenure, I demonstrated a high level of adaptability and competence in managing diverse tasks. From phlebotomy and data entry to maintaining hygiene standards and collaborating with healthcare professionals, my role was integral to the smooth operation of the healthcare facility.
Donor Services Rep (Contract)
Heifer International
10.2019 - 01.2020
- In my role as a Donor Services Representative at Heifer International, a renowned non-profit organization dedicated to supporting undeveloped countries, I played a pivotal role in managing and facilitating the donation process. My responsibilities encompassed a wide array of tasks essential to the effective functioning of the organization's donor services.
- A significant part of my role involved heavy data entry, where I meticulously entered donation information into our database systems. This task required high accuracy and attention to detail, ensuring that each donor's contribution was correctly recorded and acknowledged. My proficiency in data management was critical in maintaining an organized, up-to-date record of donations, which was vital for both operational efficiency and donor relations.
- I was also responsible for answering phone calls from donors and potential contributors. This aspect of my job required excellent communication skills and a thorough understanding of Heifer International's mission and projects. I provided information, answered queries, and assisted donors in making informed decisions about their contributions. My role in this capacity was not just administrative but also involved building and maintaining relationships with donors, ensuring their experience was positive and their contributions were valued.
- Furthermore, my duties extended to other administrative tasks associated with donor services. I handled donor correspondence, prepared acknowledgment letters, and assisted in the organization of donor-related events and campaigns. My work directly contributed to sustaining and expanding the support base for Heifer International, enabling the organization to carry out its mission of aiding communities in undeveloped countries.
Click list Associate
Kroger
08.2017 - 10.2019
- In my role centered around assisting customers with online grocery orders, I developed a multifaceted skill set that combined technology use, team collaboration, and direct customer interaction. My primary responsibility involved guiding customers through the online ordering process, ensuring a seamless and satisfactory experience. This required not only a thorough understanding of our grocery offerings but also the ability to communicate effectively and empathetically, addressing any concerns or questions customers might have.
- I proficiently utilized proprietary software and handheld devices, essential tools in managing and processing online orders. My expertise with these technologies enabled me to quickly and accurately input orders, track their progress, and ensure that all customer specifications were met. This aspect of my role demanded a high level of technical proficiency and the ability to troubleshoot any issues that arose during the ordering process.
- Collaboration with the inventory team was a critical component of my job. I worked closely with them to monitor stock levels, update product availability, and verify that the items ordered by customers were in stock and ready for dispatch. This required a keen eye for detail and the ability to communicate effectively across teams to avoid any discrepancies that could affect order fulfillment.
- My role also involved regular interaction with customers, both in resolving queries related to online orders and in providing general assistance. This direct engagement was an opportunity to enhance customer satisfaction and loyalty through attentive and personalized service.
- In addition, I worked closely with cashiers, stockers, and department managers. This collaborative effort was vital in ensuring a cohesive operation, from the initial order placement to the final preparation and pick-up. My interactions with these team members were based on mutual support and coordination, ensuring that each department contributed effectively to the overall process of fulfilling online grocery orders.
Education
High School Diploma -
Little Rock Central High School
Little Rock, AR05.2018
Skills
- Specimen Processing and Preparation
- Health and Safety Compliance
- Data Entry ( LIMS, EPIC, and 10 Key proficiency)
- Administrative Support & Clerical Tasks
- Customer Service & Conflict Resolution
- Telephone Etiquette
- Phlebotomy
- Document Verification
- EMR systems Proficiency
- Typing
- Microsoft Office suite Proficiency
- IOS platforms
- Problem Solving
- Digital Illustrations
- Traditional Drawing
- Tech Savvy
- Specimen Processing
- Equipment Calibration
- Report Preparation
- Lab Result Interpretation
- Specimen Preparation
- Medical Laboratory Procedures
- Data Collection
- Strong Problem Solver
- Administrative Support
Timeline
Specimen Accessioner
Kingdom Health Laboratory
12.2021 - Current
Specimen Accessioner
Trident Care
10.2020 - 11.2021
Specimen Processor
Baptist Health Hospital
01.2020 - 10.2020
Donor Services Rep (Contract)
Heifer International
10.2019 - 01.2020
Click list Associate
Kroger
08.2017 - 10.2019
High School Diploma -
Little Rock Central High School
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