Carrington Williams
Simpsonville,SC
Summary
Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities. Excels at identifying client needs and concerns to improve overall service.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Carolina Cardiology Consultants
06.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits
- Used EPIC to schedule and manage appointments
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services
- Trained new staff on check out and scheduling duties pertaining to cardiovascular testing and regular office visits as well as other office duties related to the position
Community Outreach Coordinator
MADPARK INTERNSHIP
08.2022 - 12.2022
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes
- Documented and analyzed performance of different programs in order to make proactive decisions about services
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs
- Enhanced participant engagement by introducing interactive elements into community programs
- Improved community health outcomes by coordinating wellness and health education events
Staff Assistant
STERN STUDENT CENTER
09.2021 - 12.2022
- Supported daily operations with efficient task management, contributing to overall office productivity and organization
- Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs
Education
Bachelor of Science - Public Health
College of Charleston
Charleston, SC12.2022
Diploma -
Brashier Middle College Charter High School
Simpsonville, SC05.2019
Skills
- Attention to detail
- Adaptability and flexibility
- Medical terminology
- Recordkeeping skills
- Teamwork and collaboration
- Appointment scheduling
- Patient confidentiality
- Phone and email etiquette
Activitiesandskills
- Customer service
- Detail oriented
- Well versed in EPIC software
- Team communication
- Easily adaptable
- Familiar with healthcare settings
- Proficient in computer operation
- Critical thinking skills
Timeline
Patient Services Representative
Carolina Cardiology Consultants
06.2023 - Current
Community Outreach Coordinator
MADPARK INTERNSHIP
08.2022 - 12.2022
Staff Assistant
STERN STUDENT CENTER
09.2021 - 12.2022
Bachelor of Science - Public Health
College of Charleston
Diploma -
Brashier Middle College Charter High School
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