CARRIE CALDERON
Port Wentworth,USA
Summary
Organized and dependable to meet team goals. Proficient Office Coordinator successful at efficiently priorities with a positive attitude. Willingness to take on added responsibilities and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 7 years of experience in office environments.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Chatham Orthopaedic Associates
12.2022 - 11.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Assisted in the training of new Patient Coordinators.
- Elevated patient service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
Dental Receptionist
Dentistry For Children And Adolescents
12.2021 - 12.2022
- Scheduled new patient and existing patient appointments on Hygienists schedule, scheduled treatment procedures on doctors schedule.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Order Picker
Ammunition Manufacturing / Ruag USA
09.2020 - 12.2021
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Monitored and adjusted machinery to ensure optimal performance, reducing downtime.
Activity Assistant/Spa Receptionist
Shepard Senior Assisted Living
08.2018 - 09.2020
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Boosted social interaction among residents through the organization of group events and outings.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
Receptionist
Savannah Auto
01.2015 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Implemented innovative sales strategies that contributed to dealership growth and increased market share.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Assisted in preparation of title insurance policies and title commitments.
Teacher's Assistant
Little Promise Keepers
08.2011 - 12.2014
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development.
Education
GED - General Studies
Altamaha Technical College
Brunswick, GA08.2011
Skills
- Office Administration
- Customer Service
- Phone etiquette
- Computer literacy
- Microsoft Office proficiency
- Detail Oriented
- Time management
- Public relations
- Supervising experience
- Interviewing
- New Hire Training
- Conflict management
- Salesforce
- Payment Collection
- Filing
- Sensitive information handling
- Policy compliance
- HIPAA Compliance
- Medical office experience
- EMR systems
- Patient Advocacy
- Medical Terminology
- Scheduling
- Electronic Records Management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Chatham Orthopaedic Associates
12.2022 - 11.2024
Dental Receptionist
Dentistry For Children And Adolescents
12.2021 - 12.2022
Order Picker
Ammunition Manufacturing / Ruag USA
09.2020 - 12.2021
Activity Assistant/Spa Receptionist
Shepard Senior Assisted Living
08.2018 - 09.2020
Receptionist
Savannah Auto
01.2015 - 08.2018
Teacher's Assistant
Little Promise Keepers
08.2011 - 12.2014
GED - General Studies
Altamaha Technical College
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