Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Software
Generic
Carrisa Rose

Carrisa Rose

Houston,TX

Summary

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines. Hard working, multi-tasking executive assistant with outstanding telephone, scheduling, and documentation skills. Word processor- data entry, committed and motivated assistant with exceptional customer-relation and decision- making skills. Strong work ethic, professional demeanor, and great initiative.

Overview

13
13
years of professional experience

Work History

HCS Supervisor

Vita Living
10.2022 - Current
  • To oversee and provide management and supervision in the day-to-day objectives of the programs, ensuring quality services to individuals and training/supervision of staff
  • Ensures, through direct oversight and monitoring, that the program is rendering quality services to all individuals at maximum levels in all areas and in accordance with overall habilitation service objectives
  • Maintenance and up-keep of the facility in accordance with health and safety requirements/standards including documenting and documenting of fire drills
  • Measure the program’s effectiveness by completing IPEs regularly
  • Conduct internal audits in accordance with the Corporate Compliance program
  • Responsible for maintaining accurate individuals’ attendance, case records, and statistics
  • Write timely program reports, incident reports, and evaluations filing all data received
  • Accurate reporting of individuals’ daily attendance, values, outcomes, and goals
  • Planning, scheduling, and maintaining constant review of all programming, including clinical and fiscal
  • Make certain appropriate development and follow through of all habilitation plans and services provided meet the physical, social, and developmental needs of all individuals within the program
  • Develop working relationships with other providers to ensure, when appropriate, movement of individuals to less restrictive environments
  • Compliance with all pertinent regulations including, but not limited to, those dealing with active treatment, individual rights, safety, and sanitation, as well as those stated in the policies and procedures manual
  • Order all-necessary supplies and equipment as well as the proper organization and management of the supply areas
  • Assist with any routine and special projects, e.g., program evaluation, outreach, intake coordination, quality assurance/ improvement, compliance training, and others as assigned
  • Responsible for clinical administration and ensuring appropriateness of individuals’ treatment/service plans and activities in relation to individuals’ needs
  • Any additional assignments deemed necessary to achieve/maintain organizational goals delegated by the CEO or assigned designee.

Call Center Agent

Nesco Resources/Maximus
04.2021 - 08.2022
  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
  • Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
  • Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
  • Transfer/refer consumers to appropriate entities according to the established guidelines
  • Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
  • Escalate calls or issues to the appropriate designated staff for resolution as needed
  • Track and document all inquiries using the applicable systems
  • Facilitate translation services for non-English speaking callers according to procedures
  • Attends meetings and training courses as requested and maintains up-to-date knowledge of all programs and systems
  • Meet Quality Assurance (QA) and other key performance metrics
  • Responsible for adhering to established safety standards
  • Must be able to remain in a stationary position for an extended period.

HCS Supervisor

Vita Living
10.2018 - 04.2021
  • To oversee and provide management and supervision in the day-to-day objectives of the programs, ensuring quality services to individuals and training/supervision of staff
  • Ensures, through direct oversight and monitoring, that the program is rendering quality services to all individuals at maximum levels in all areas and in accordance with overall habilitation service objectives
  • Maintenance and up-keep of the facility in accordance with health and safety requirements/standards including documenting and documenting of fire drills
  • Measure the program’s effectiveness by completing an IPEs regularly
  • Conduct internal audits in accordance with the Corporate Compliance program
  • Responsible for maintaining accurate individuals’ attendance, case records, and statistics
  • Write timely program reports, incident reports, and evaluations
  • Accurate reporting of individuals’ daily attendance, values, outcomes, and goals
  • Planning, scheduling, and maintaining constant review of all programming, including clinical and fiscal
  • Make certain appropriate development and follow through of all habilitation plans and services provided meet the physical, social, and developmental needs of all individuals within the program
  • Develop working relationships with other providers to ensure, when appropriate, movement of individuals to less restrictive environments
  • Compliance with all pertinent regulations including, but not limited to, those dealing with active treatment, individual rights, safety, and sanitation, as well as those stated in the policies and procedures manual
  • Order all-necessary supplies and equipment as well as the proper organization and management of the supply areas
  • Assist with any routine and special projects, e.g., program evaluation, outreach, intake coordination, quality assurance/ improvement, compliance training, and others as assigned
  • Responsible for clinical administration and ensuring appropriateness of individuals’ treatment/service plans and activities in relation to individuals’ needs
  • Any additional assignments deemed necessary to achieve/maintain organizational goals delegated by the CEO or assigned designee.

Activity Supervisor

Vita Living
01.2012 - 10.2018
  • Order all-necessary supplies and equipment as well as the proper organization and management of the supply areas
  • Assist with any routine and special projects, e.g., program evaluation, outreach, intake coordination, quality assurance/ improvement, compliance training, and others as assigned
  • Responsible for clinical administration and ensuring appropriateness of individuals’ treatment/service plans and activities in relation to individuals’ needs
  • Any additional assignments deemed necessary to achieve/maintain organizational goals delegated by the CEO or assigned designee
  • To oversee and provide management and supervision in the day-to-day objectives of the programs, ensuring quality services to individuals and training/supervision of staff
  • Ensures, through direct oversight and monitoring, that the program is rendering quality services to all individuals at maximum levels in all areas and in accordance with overall habilitation service objectives
  • Responsible for maintaining accurate individuals’ attendance, case records, and statistics
  • Write timely program reports, incident reports, and evaluations and file all data received
  • Accurate reporting of individuals’ daily attendance, values, outcomes, and goals
  • Planning, scheduling, and maintaining constant review of all programming, including clinical and fiscal
  • Make certain appropriate development and follow through of all habilitation plans and services provided meet the physical, social, and developmental needs of all individuals within the program.

Education

Criminal justice Associate degree -

American InterContinental University
Houston, TX
09.2024

Criminal justice Bachelor’s degree -

American InterContinental University
Houston, TX
03.2024

Diploma -

Worthing High School
Houston, TX
06.2004

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control

Timeline

HCS Supervisor

Vita Living
10.2022 - Current

Call Center Agent

Nesco Resources/Maximus
04.2021 - 08.2022

HCS Supervisor

Vita Living
10.2018 - 04.2021

Activity Supervisor

Vita Living
01.2012 - 10.2018

Criminal justice Associate degree -

American InterContinental University

Criminal justice Bachelor’s degree -

American InterContinental University

Diploma -

Worthing High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft word

Microsoft Excel

PowerPoint

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Carrisa Rose