Carrissa Glover

Proven manager with expertise in client and project management. Demonstrates strong communication skills across technology, executive, and business sectors. Action-oriented approach leads to successful project outcomes and enhanced client satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Documentation

• Wrote and edited documents to keep staff informed on policies and procedures.

Protective Services

• Applied safety procedures and policies as outlined in Department Safety Manual.
• Routinely helped customers each day in a high-volume retail outlet
• Inventory
• Performed accurate monthly inventories of supplies and equipment
• Collaborated with Employee's & clients to ensure the delivery of efficient, high-quality service.
• Consistently recognized by management for providing superior customer service.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Increased office organization by developing more efficient filing system and customer database protocols.Planned and executed all aspects of a major office headquarter move.Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

• Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Accounting Skills

• Operated computers programmed with accounting software to record, store, and analyze information.

General Ledger Accounts

• Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

League of Postmasters