Goal-oriented recruiting professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Carrissa Itter
Recruiter
Tucson,AZ
Summary
Overview
7
years of professional experience
Work History
A Search Partner, Tucson, AZ
Recruiter
04.2022 - Current
Job overview
- Compiled and produced qualified candidates' information for hiring manager review.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Completed daily cold calling and outreach to potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Alorica, Tucson, AZ
Subject Matter Expert
01.2021 - 04.2022
Job overview
- Work from home phone agent assisting customers with their credit card banking needs and questions.
- Assist customers with payments, balance transfers, rewards redemptions, basic trouble shooting of online banking profile, and many more credit card services.
- Made employee of the month during first month of production and consistently met monthly bonus goals.
- After approximately 5 months of production spent time as a SME, training new associates and performing quality assessments, individual coaching sessions and lead group debriefs on a daily basis.
Rubio's Coastal Grill, Oro Valley, AZ
Guest Service Advocate
11.2019 - 12.2021
Job overview
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- and company.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Verified prepared food met standards for quality and quantity before serving to customers.
LOFT by Ann Taylor, Tucson, AZ
Sales Lead
07.2018 - 01.2019
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Charming Charlie, Tucson, AZ
Assistant Manager
10.2017 - 07.2018
Job overview
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed daily paperwork and computer entry of sales data as established by management.
- Recruited, interviewed, hired and trained associates to develop productive team.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Promoted store products and sales by creating content and managing store Instagram account.
- Encouraged team by implementing creative challenges to meet hourly and monthly sales goals
Plato's Closet, Tucson, AZ
Manager on Duty (MOD)/Certified Buyer
05.2015 - 09.2017
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Alerted customers to upcoming sales events and promotions.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Co-managed store Instagram account and compiled and scheduled creative content postings to promote store products, sales and events.
Education
Amphitheater High School Tucson, AZ
High School Diploma
05.2016
University Overview
Skills
- Recruitment and Selection
- LinkedIn Sourcing
- Cold Calling
- Leadership and training
- Interviewing
- Quality Evaluations
- Excellent Written and Verbal Communication
- Customer Service
Timeline
Recruiter
A Search Partner
04.2022 - Current
Subject Matter Expert
Alorica
01.2021 - 04.2022
Guest Service Advocate
Rubio's Coastal Grill
11.2019 - 12.2021
Sales Lead
LOFT by Ann Taylor
07.2018 - 01.2019
Assistant Manager
Charming Charlie
10.2017 - 07.2018
Manager on Duty (MOD)/Certified Buyer
Plato's Closet
05.2015 - 09.2017
Amphitheater High School
High School Diploma
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