Carrissa Welp
Jasper,IN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Invoicing Manager
Meyer Distributing
Jasper, IN
08.2021 - Current
- Meyer Distributing is a specialty parts retailer as well as an aftermarket wholesaler distribution center
- Coordinated accounts receivable functions for customers and warehouses across four states
- Consistently kept up with monthly balance reports and made calls to collect on unpaid invoices
- Maintained the abandonment rate of calls at 4% or lower by making myself readily available to answer calls and keeping the length as low as possible to increase calls answered
- Entered financial information confidentially and routinely including upwards of sometimes half a million in physical checks.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Answered cold calls from customers to help with billing inquiries and invoice discrepancies.
- Created monthly reports for senior management summarizing operational performance metrics.
Specification Analyst
OFS Brands
Huntingburg, IN
01.2019 - 07.2022
- OFS Brands is composed of two distinct brands - OFS and Carolina - that provide furniture to a wide range of interior and healthcare environments
- Conditioning and entering orders into the system swiftly and accurately to maintain high volume intake
- Inspected incoming orders for pricing and placement; this included creating drawings with measurements when necessary
- Prioritized state contract orders and ensured they adhered to the contract terms
- Training interns to optimize order intake.
- Reviewed customer requirements to ensure accuracy of product specifications.
Education
Associate of Science - General
Vincennes University
General Studies -
University of Southern Indiana
Skills
- Multitasking
- Communication
- Research
- Customer Service
- Attention to Detail
- Self-Motivated
- Interpersonal skills
- Customer Relationship Management (CRM)
- Verbal and written communication
- Microsoft Word
- Microsoft Excel
- Financial Management
- Business Administration
- Negotiation
Passions
- Journaling
- Photography
- Fashion
References
References available upon request.
Timeline
Invoicing Manager
Meyer Distributing
08.2021 - Current
Specification Analyst
OFS Brands
01.2019 - 07.2022
Associate of Science - General
Vincennes University
General Studies -
University of Southern Indiana
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