Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Carroll Dukes-Williams

Charleston,SC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills.

Overview

7
7
years of professional experience

Work History

Clerk-Licensing & Permit

City Of Charleston
07.2018 - 02.2023
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Managed over 50 calls per day
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Stayed up-to-date on South Carolina laws and licensing requirements to complete accurate and efficient reviews.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Performed routine data entry or document management.
  • Updated operational records or licensing information using computer terminals.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Processed incoming and outgoing mail and packages according to established procedures
  • Managed calendars and scheduled appointments to maintain smooth flow of operations
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Input data into spreadsheets and databases

Parking Booth Attendant

ABM Parking Services
03.2016 - 06.2018
  • Delivered above and beyond customer service
  • Answered general questions about parking fees, facilities, and directions.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.

Education

Certified CPE - Tax Preparer

Drake Tax School
Charleston, SC

Beauty Industry

Charleston Cosmetology Institute
North Charleston, SC

No Degree - Business Administration And Management

Claflin University
Orangeburg, SC

Skills

  • Document Organization
  • Data Entry
  • Bank Deposits
  • Accounts Payable and Accounts Receivable
  • Administrative Support
  • Fee Collection
  • Customer Support Needs Assessment
  • Financial Records
  • Office Supplies and Inventory
  • Digital Filing
  • Permit and License Processing
  • Customer Service Standards
  • License Application Review

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Clerk-Licensing & Permit

City Of Charleston
07.2018 - 02.2023

Parking Booth Attendant

ABM Parking Services
03.2016 - 06.2018

Certified CPE - Tax Preparer

Drake Tax School

Beauty Industry

Charleston Cosmetology Institute

No Degree - Business Administration And Management

Claflin University
Carroll Dukes-Williams