Hi, I’m
Carroll Stevens
Chesapeake,VA
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
years of professional experience
Work History
Omega Virtual AssistingAthens, AL
Human Resources Specialist
08.2017 - 09.2022
Job overview
- Developed and implemented onboarding and orientation programs for 20 new employees per week.
- Worked alongside global business leaders to deploy new training strategies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Created and delivered HR training sessions to staff, managers, and executives.
- Assisted with writing job postings and job descriptions for boards.
- Demonstrated leadership skills in managing projects from concept to completion
- Used critical thinking to break down problems, evaluate solutions and make decisions
UnitedHealth GroupRoanoke, VA
Help Desk Technician
01.2022 - 06.2022
Job overview
- Providing help desk solutions for Medicare, AARP products & insurance verification issues.
- Provided basic end-user troubleshooting and desktop support.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
Maxim Healthcare ServicesBaltimore, MD
Medicare Enrollment Specialist
10.2021 - 01.2022
Job overview
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Assisted over 60 clients per day with completion of applications and paperwork.
- Proven ability to develop and implement creative solutions to complex problems
Education
Texas A&M University - Kingsville, Kingsville, TX
Certificate in Clinical Medical Technician
Texas A&M Kingsville
09.2022
Ultimate Medical Academy, Clearwater, FL
Certificate in Medical Billing & Coding
10.2016
J. Christian Academy, Hull,Ga
High school diploma or GED
06.2015
Skills
- Claims Information Gathering
- Application Assessments
- Eligibility Determinations
- Insurance Eligibility Verifications
- Billing Arrangements
- Researching Information
- Update Records
- Healthcare Common Procedure Coding System (HCPCS)
- Patient Admission
- Patient Education
- Patient Record Analysis
- Manual Data Entry
- Insurance and Collections Procedures
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Help Desk Technician
UnitedHealth Group
01.2022 - 06.2022
Medicare Enrollment Specialist
Maxim Healthcare Services
10.2021 - 01.2022
Human Resources Specialist
Omega Virtual Assisting
08.2017 - 09.2022
Texas A&M University - Kingsville
Certificate in Clinical Medical Technician
Texas A&M Kingsville
Ultimate Medical Academy
Certificate in Medical Billing & Coding
J. Christian Academy
High school diploma or GED
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