Carroll Tipton
Plumbing Sales Manager
Smithfield,KY
Summary
Customer-oriented [Job Title] committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over [Number] calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
44
44
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Sales Representative
Lowe's
Shelbyville, KY
03.2015 - 08.2015
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Prepared invoices, reports, financial statements and other documents using [Software] and [Software].
- Obtained referrals with existing clients to generate new business, boosting overall sales [Number]%.
- Reconciled orders and payments to coordinate logistics for over [Number] accounts.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Increased revenue with strategic upselling of products and services to existing customers.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Delivered superior customer service to retain existing customers and attract future customers.
- Contributed to event marketing, sales and brand promotion.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Logged customer data into company CRM system to foster strong account management and rapport.
Direct Support Professional Caregiver
Cedar Lake Residences
New Castle , KY
03.2013 - 03.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained entire family's schedule and organized events.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Scheduled daily and weekly care hours for client caseload.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Assisted with daily living activities, running errands, and household chores.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Commercial Plumbing Manager/quotations Specialist
Ferguson Enterprises, Plumbers Supply,
Louisville, KY
01.1972 - 02.2013
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Evaluated subcontractor bids to obtain best value for projects.
- Analyzed plans and specifications to identify scope and cost of projects.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Prepared bids and proposals to submit to clients and secure new business.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
Outside Sales Representative
A. O. Smith Water Products
Lagrange, Kentucky
02.2005 - 07.2005
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client rapport to establish diversified network of connections.
- Exceeded monthly sales targets and quotas consistently.
- Monitored competitor activities to maintain competitive advantage.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Utilized customer feedback to identify new product opportunities and market trends.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Conducted market research and analysis to identify key customer segments.
- Attended trade shows and conferences regularly to increase brand visibility.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
Education
High School Diploma -
Henry County High School
New Castle, KY 09.1962 - 05.1966
No Degree - Physical Education And Coaching
Western Ky University
Bowling Green Ky 05.2001 -
Certificate (12 Week On-line Retail Management) - Retail Management
Capella University
Minneapolis, MN 05.2019 - 08.2019
64 College Credit Hours - Business Manaagement
Specerian Business College
Louisville, KY 09.1967 - 03.1969
Skills
[Type] sales techniques
undefinedTimeline
Certificate (12 Week On-line Retail Management) - Retail Management
Capella University
05.2019 - 08.2019
Customer Service Sales Representative
Lowe's
03.2015 - 08.2015
Direct Support Professional Caregiver
Cedar Lake Residences
03.2013 - 03.2014
Outside Sales Representative
A. O. Smith Water Products
02.2005 - 07.2005
No Degree - Physical Education And Coaching
Western Ky University
05.2001 -
Commercial Plumbing Manager/quotations Specialist
Ferguson Enterprises, Plumbers Supply,
01.1972 - 02.2013
64 College Credit Hours - Business Manaagement
Specerian Business College
09.1967 - 03.1969
High School Diploma -
Henry County High School
09.1962 - 05.1966
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