Carroll Ann Garcia
Longview,TX
Overview
11
11
years of professional experience
Work History
Busser/Head Food Runner
Sundance Bar & Grill
Kemah, TX
04.2024 - 01.2025
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Greeted customers and answered questions about menu items.
- Participated in team meetings to discuss service improvements and guest feedback.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Ensured that each table was properly set before seating guests.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Communicated with kitchen staff regarding any special requests from customers.
Hostess/Server
Las Rosas
Katy, TX
06.2023 - 03.2024
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Demonstrated strong interpersonal skills when interacting with customers.
- Informed patrons of establishment specials and promotions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Accurately recorded customer information into reservation system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers and provided them with menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Server/Bartender Apprentice
Curbcheckers Bar & Grill
Katy, TX
09.2020 - 10.2022
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Filled and served various beverages for customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Las Haciendas Mexican Grill
Temple, TX
06.2016 - 08.2018
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/Hostess
Chilis Bar & Grill Tamuning
Houston, TX
11.2014 - 01.2016
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
Drive Thru Cashier
Jack's Fast Food
Florence, AL
09.2013 - 11.2014
- Adhered to social distancing protocols and wore mask or face shield.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Informed customers of regular deals or monthly specials to upsell orders.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers, took orders, and provided product information.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained cleanliness of work area throughout shift.
Education
Some College (No Degree) - Basics
Houston Community College
Houston, TX05-2006
High School Diploma -
James E. Taylor High School
Katy, TX05-2004
Skills
- Dining room cleaning
- Dish collection
- Station restocking
- Table reset
- Hazardous chemical handling
- Food running
- Event coordination
- Cleanliness maintenance
- Dining room maintenance
- Multitasking and organization
- Table resetting
- Conflict mediation
- Inventory management
- Turning tables
- Food safety
- Health code requirements
- Tray balancing
- Decision-making
- Needs assessment
- Clear communication
- Dishwashing and sanitization
- Physical stamina
- Positive attitude
- Equipment operation
- Reliability and punctuality
- Strong client relations
- Restaurant etiquette
- Professional appearance
- Time management
Timeline
Busser/Head Food Runner
Sundance Bar & Grill
04.2024 - 01.2025
Hostess/Server
Las Rosas
06.2023 - 03.2024
Server/Bartender Apprentice
Curbcheckers Bar & Grill
09.2020 - 10.2022
Server
Las Haciendas Mexican Grill
06.2016 - 08.2018
Server/Hostess
Chilis Bar & Grill Tamuning
11.2014 - 01.2016
Drive Thru Cashier
Jack's Fast Food
09.2013 - 11.2014
Some College (No Degree) - Basics
Houston Community College
High School Diploma -
James E. Taylor High School