Carroll Ann Garcia
Longview,TX
Overview
11
11
years of professional experience
Work History
Busser/Head Food Runner
Sundance Bar & Grill
Kemah, TX
04.2024 - 01.2025
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Greeted customers and answered questions about menu items.
- Participated in team meetings to discuss service improvements and guest feedback.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Ensured that each table was properly set before seating guests.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Communicated with kitchen staff regarding any special requests from customers.
Hostess/Server
Las Rosas
Katy, TX
06.2023 - 03.2024
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Demonstrated strong interpersonal skills when interacting with customers.
- Informed patrons of establishment specials and promotions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Accurately recorded customer information into reservation system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers and provided them with menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Server/Bartender Apprentice
Curbcheckers Bar & Grill
Katy, TX
09.2020 - 10.2022
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Filled and served various beverages for customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Las Haciendas Mexican Grill
Temple, TX
06.2016 - 08.2018
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/Hostess
Chilis Bar & Grill Tamuning
Houston, TX
11.2014 - 01.2016
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
Drive Thru Cashier
Jack's Fast Food
Florence, AL
09.2013 - 11.2014
- Adhered to social distancing protocols and wore mask or face shield.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Informed customers of regular deals or monthly specials to upsell orders.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers, took orders, and provided product information.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained cleanliness of work area throughout shift.
Education
Some College (No Degree) - Basics
Houston Community College
Houston, TX05-2006
High School Diploma -
James E. Taylor High School
Katy, TX05-2004
Skills
- Dining room cleaning
- Dish collection
- Station restocking
- Table reset
- Hazardous chemical handling
- Food running
- Event coordination
- Cleanliness maintenance
- Dining room maintenance
- Multitasking and organization
- Table resetting
- Conflict mediation
- Inventory management
- Turning tables
- Food safety
- Health code requirements
- Tray balancing
- Decision-making
- Needs assessment
- Clear communication
- Dishwashing and sanitization
- Physical stamina
- Positive attitude
- Equipment operation
- Reliability and punctuality
- Strong client relations
- Restaurant etiquette
- Professional appearance
- Time management
Timeline
Busser/Head Food Runner
Sundance Bar & Grill
04.2024 - 01.2025
Hostess/Server
Las Rosas
06.2023 - 03.2024
Server/Bartender Apprentice
Curbcheckers Bar & Grill
09.2020 - 10.2022
Server
Las Haciendas Mexican Grill
06.2016 - 08.2018
Server/Hostess
Chilis Bar & Grill Tamuning
11.2014 - 01.2016
Drive Thru Cashier
Jack's Fast Food
09.2013 - 11.2014
Some College (No Degree) - Basics
Houston Community College
High School Diploma -
James E. Taylor High School
Similar Profiles
Rachelle GrayRachelle Gray
Bar Manager at Sundance Kid Bar & GrillBar Manager at Sundance Kid Bar & Grill
Christopher SellersChristopher Sellers
Bartender Shift Manager at Sundance Bar And GrillBartender Shift Manager at Sundance Bar And Grill
TIFFANY AlDRICHTIFFANY AlDRICH
Bartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay MarinaBartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay Marina
Brandy PraterBrandy Prater
Patient Access Manager at Ensemble Health PartnersPatient Access Manager at Ensemble Health Partners
Kenya RoseKenya Rose
Radiologic Technologist at Longview Regional Medical CenterRadiologic Technologist at Longview Regional Medical Center