Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carrolle Cruz

Navarre,Florida

Summary

Dynamic leader with proven expertise in child development and curriculum planning, honed at USAF Affiliated childcare. Excelled in creating engaging learning environments, boosting child outcomes by implementing individualized care plans. Skilled in early childhood education and group leadership, I fostered significant improvements in learning comprehension and social skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

FCC Provider

USAF Affiliated
01.2013 - Current
  • Implemented daily routines and activities to stimulate and engage children according to USAF family childcare standards partnered with Florida department of education.
  • Documented children's growth and development, using bi weekly observations and annual parent conferences to uphold parent communication and early intervention.
  • Created safe and engaging learning environment for groups of children with varying levels of learning comprehension.
  • Facilitated learning through play, stories, and outdoor activities for successful child outcomes.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Used positive reinforcement techniques to promote patience and other proper social behaviors in children.
  • Dispensed snacks and meals to children in accordance with USDA nutritional guidelines.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Created and implemented activities to promote language development.
  • Educated children through crafts and other activities to promote gross and fine motor skills.
  • Provided support and guidance to children in conflict resolution.
  • Managed daily administrative tasks efficiently to minimize time away from children.

Customer Service Relief Assistant Manager

Fred Meyer
09.2005 - 12.2012
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, addressed discrepancies, and forecasted future needs.
  • Generated repeat business through exceptional customer service.
  • Established positive rapport with customers, managers, and customer service members to maintain positive and successful work environment
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Oversaw address of customers requests for friendly, knowledgeable service and support.
  • Evaluated and authenticated returns, exchanges, and voids.
  • Ensured complete follow-through of customer conflict resolution by engaging directly with clients.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance related feedback
  • Organized shift assignments to meet expected coverage demands factoring in typical loads and upcoming changes.
  • Completed customer incident reports and associate incident/accident report forms.
  • Monitored the front end 15-minute chart and daily schedule.
  • Maintained compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
  • Communicated and promulgated company initiatives.

Assistant Store Manager

Food Basket Market Place
01.2001 - 08.2005
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in continuous development of store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance and professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Composed daily scheduled delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, effective upselling, and cross- sell to improve retail productivity.
  • Led team members in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applications in order to effectively optimize hiring decisions and fill vacancies with skilled and competent team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line proficiency.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Analyzed monthly sales and performance reports to better optimize operational planning and strategic decision making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash handling, and assisting customers.
  • Engaged with customers, actively listened to questions and concerns, and enacted effective conflict resolution problem solving for stellar customer service.
  • Coached staff on daily duties, supervised performance, and provided feedback resulting in improved customer interaction and satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing, and returns by coordinating with vendors and directing team members.
  • Scheduled team members to assign team member shifts according to departmental and business needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing, and adequate inventory.

Education

Associate of Arts - Early Childhood Care And Education

Currently Enrolling
AMU
05-2027

High School Diploma -

Arlington High School
Riverside, CA
06-1999

Skills

  • Individualized care plans
  • Curriculum planning
  • Child assessment
  • Nutrition management
  • Special needs support
  • Classroom organization
  • Activity coordination
  • Group leadership
  • Recordkeeping requirements
  • Early childhood education
  • Child development support

Accomplishments

  • Program Mastery: Extensive experience navigating federal state, and local installation childcare regulations, ensuring compliance, and delivering quality care.
  • Family Advocacy: Successfully guided families through the Air Force subsidy program, deployment and PCS care challenges, and enrollment of EMFP using detailed observation reports aligned with the Centers of Disease Control (CDC) development milestones and American Academy of Pediatrics standards.
  • Leadership & Mentorship: Serve as the "go-to" expert and mentor for new FCC providers, assisting with certification and licensing while sharing best practices to enhance program quality.
  • Operational Excellence: Skilled in the United States Department of Agriculture (USDA) menu/budget management, certified in Serve Safe, and proficient in caring for children with special needs and those in unsafe domestic situations.

Certification

  • Certified American red cross First Aid/CPR (adults/children/infants)
  • ServSafe Certification


Timeline

FCC Provider

USAF Affiliated
01.2013 - Current

Customer Service Relief Assistant Manager

Fred Meyer
09.2005 - 12.2012

Assistant Store Manager

Food Basket Market Place
01.2001 - 08.2005

Associate of Arts - Early Childhood Care And Education

Currently Enrolling

High School Diploma -

Arlington High School

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Carrolle Cruz