Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrollyn Andrews

Canyonville,OR

Summary

Dynamic veterinary professional with extensive experience at For The Love Of Paws, excelling in medication administration and patient triage. Proven ability to lead teams effectively while maintaining meticulous medical records. Committed to enhancing patient care through strong communication and problem-solving skills, ensuring optimal outcomes in urgent and preventive veterinary services.

Overview

18
18
years of professional experience

Work History

Veterinary Assistant / Room Tech Leader

For The Love Of Paws
Roseburg, OR
12.2022 - Current
  • Maintained accurate medical records of all patients.
  • Dispensed medications orally, Sub Q, IV, IM, or topically as directed by veterinarian.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Anticipate the doctors needs and provide correct medications for treatment.
  • Manage the other technicians and assign exams as well as verify their medications accuracy.
  • Verify incoming prescription requests.
  • Follow up with clients to monitor patients' improvement or condition.

Client Service Representative

Pinole Pet Hospital
Pinole, CA
06.2021 - 06.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Scheduled appointments, and surgery
  • Processed customer payments, refunds and adjustments to maintain financial accounts.
  • Triaged and evaluated urgency of symptoms to allow for "smart scheduling".
  • Preparing USDA Health Certificates
  • Taking detailed messages for Doctors and Technicians
  • Filling patient prescriptions and preparing written prescriptions for Doctors signature
  • Evaluating patient records to maintain standard of care.
  • Being strong client and patient advocate
  • Sending and receiving patient records
  • Provided primary Client support in all area needed

Client Service Representative

Berkely Dog And Cat
Berkeley, CA
11.2020 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on patient care
  • Answered multi-line telephone system
  • Triaged emergency cases for appropriate scheduling
  • Collected payment, as well as issued refunds
  • Assisted clients will insurance forms
  • Detailed messaging for and from doctors
  • Handled e-mails and faxes from clients, and other hospitals
  • Scheduling appointments, surgeries, and all other procedures for a large emergency facility specializing in all animals.
  • Any other duties that were necessary on a day to day basis

Service Manager

Performance Motorcycle
Berkeley, CA
08.2012 - 02.2020
  • Met with customers to discuss service needs and offer available solutions.
  • Scheduled jobs and assigned technicians
  • Collected all customer payments
  • Payroll
  • Ordering shop supplies and customer parts
  • Maintained relationships with customers and suppliers
  • Preparing Insurance estimates
  • All areas of customer service


Customer Service Representative

Northbay Healthcare
Fairfield, CA
09.2007 - 08.2012


  • Heavy phone volume for multi-doctor office
  • Scheduling appointments
  • Verifying insurance information and eligibility
  • Collecting patient payments
  • Checking patients in and out
  • Detailed messaging
  • Maintaining accuracy of patient information
  • Maintaining HIPPA compliance
  • All other duties necessary

Education

High School Diploma -

WCCUSD
Richmond, CA
06-1993

Skills

  • Medical terminology knowledge
  • Medication administration
  • Specimen collection
  • Medical record management
  • Patient triage
  • Team leadership
  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Pharmacy inventory
  • Euthanasia assistance
  • Patient bathing
  • Urgent care
  • Physical examinations
  • Animal behavior
  • Laboratory procedures
  • Preventative medicine
  • Procedure support
  • Animal safety
  • Emergency and preventive care
  • Cleaning and sanitizing
  • Patient restraint
  • Veterinary terminology
  • Vaccine administration
  • Parasite control
  • Animal nutrition
  • Medical record-keeping
  • Sanitation protocols
  • Animal restraint
  • Tick removal
  • Careful restraint
  • Post operative care
  • Veterinary Pharmacology
  • Medical triage
  • Record maintenance
  • Clinical symptom monitoring
  • Patient Recovery Assistance
  • Team collaboration
  • Euthanasia procedures
  • Multitasking capacity

Timeline

Veterinary Assistant / Room Tech Leader

For The Love Of Paws
12.2022 - Current

Client Service Representative

Pinole Pet Hospital
06.2021 - 06.2022

Client Service Representative

Berkely Dog And Cat
11.2020 - 06.2021

Service Manager

Performance Motorcycle
08.2012 - 02.2020

Customer Service Representative

Northbay Healthcare
09.2007 - 08.2012

High School Diploma -

WCCUSD

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