Licenses
Carrollynn French
Nacogdoches,TX
Summary
I am a highly-motivated employee with desire to take on new challenges. I have very strong worth ethic, adaptability, detail orientation, and exceptional interpersonal skills. I also am adept at working effectively unsupervised and quickly mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices and am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am highly organized and eager to apply my time management and organizational skills in various environment's. I am seeking entry-level opportunities to expand skills while still facilitating company growth.
Overview
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Certifications
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2
Licenses
Work History
Agency Account Executive
Goosehead Insurance Agency
Nacogdoches, Texas
06.2023 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Organized trade shows and events to promote company products or services in the marketplace.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Researched market conditions in local, regional, or national areas to determine potential sales of a product or service.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Helped develop marketing materials and ideas to increase referrals.
- Gathered company and contact information to compile data for current and potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Assisted in developing promotional materials such as flyers, catalogs, videos.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Attended various networking events to identify sales opportunities and build relationships.
- Increased profitability within accounts by cross-selling additional products.
- Resolved customer complaints by offering creative solutions and incentives.
HDM Coordinator and Administrative Assistant
Nacogdoches Senior Center
Nacogdoches, Texas
01.2023 - 06.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Developed and implemented HIPAA policies and procedures.
- Conducted internal audits to identify potential compliance issues.
- Monitored changes in relevant federal and state regulations, rules, and laws related to HIPAA compliance.
- Investigated incidents of non-compliance with HIPAA regulations.
- Drafted reports summarizing the results of investigations into potential non-compliance.
- Responded to inquiries from patients, staff members, and other stakeholders regarding HIPAA compliance matters.
- Maintained records of all HIPAA violations and reported them as required by law.
- Created a system for tracking patient privacy complaints, investigating them, and responding accordingly.
- Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.
- Reviewed employee access privileges regularly to make sure they comply with applicable laws and regulations.
Licensed Sales Producer
AllState
Nacogdoches, Texas
02.2022 - 12.2022
- Developed and implemented marketing strategies to increase sales of insurance products.
- Maintained knowledge of current insurance regulations and compliance standards.
- Provided professional advice on a range of property and casualty insurance policies.
- Assessed customer needs and recommended appropriate coverage options.
- Processed applications for new policies, endorsements, changes and cancellations.
- Negotiated with underwriters to obtain favorable terms for customers.
- Researched and responded to inquiries regarding policy provisions, benefits or claims status.
- Established relationships with clients by providing prompt service, accurate information and follow-up support.
- Conducted periodic reviews of existing accounts to ensure appropriate coverage levels are maintained.
- Analyzed data from surveys, interviews and other sources to identify trends in the industry.
- Generated quotes for various types of insurance policies based on customer requirements.
- Participated in educational events such as seminars and webinars to stay abreast of industry developments.
- Advised clients on available discounts or additional coverage options that could benefit them.
- Ensured all paperwork is properly completed before submitting it to the relevant authorities.
- Monitored payment plans set up with customers for premium payments.
- Resolved any customer complaints in an efficient manner.
- Prepared reports outlining sales activities, progress towards goals and other important metrics.
- Managed customer databases using specialized software systems.
- Identified opportunities for cross-selling additional products or services.
- Provided timely feedback regarding customer satisfaction ratings.
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
- Pursued continued professional development through insurance workshops, course and webinars.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Sought out new clients and developed clientele by networking to find new customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Achieved repeat business and referrals through personalized services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
Caregiver
EAK Good Neighbor Home Care
Nacogdoches, Texas
11.2021 - 02.2022
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Employment Specialist
Express Employment Professionals
Nacogdoches, TX
01.2020 - 11.2021
- Developed and implemented career development workshops for job seekers.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Provided comprehensive case management services to ensure successful job placement outcomes.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
- Created and maintained accurate records of client progress towards goals in a timely manner.
- Researched local training opportunities and educational resources available to assist clients in achieving their desired objectives.
- Organized job fairs and other recruitment events to match qualified candidates with potential employers.
- Coordinated activities between multiple agencies providing support services for individuals seeking employment assistance.
- Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
- Provided guidance regarding benefits such as unemployment insurance or workers' compensation.
- Assessed customer satisfaction levels through surveys or interviews; provided feedback to management team.
- Evaluated effectiveness of existing programs by analyzing data from past placements; identified areas for improvement.
- Developed new initiatives or partnerships designed to increase access to employment opportunities.
- Participated in outreach efforts within the community including presentations at schools, churches, civic organizations.
- Advised employers on best practices for recruiting diverse talent pools from different backgrounds.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Placed individuals in jobs based on skills, abilities and interests.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Provided timely interventions by returning phone calls and following up on job leads.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Analyzed employment-related data and prepared reports.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Contacted job applicants to inform of application status.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Hired employees and processed hiring-related paperwork.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Addressed harassment allegations, work complaints or other employee concerns.
- Sourced, qualified and conducted screening interviews with job candidates.
- Conducted exit interviews and completed employment termination paperwork.
Education
High School Diploma -
Lenape High School
Medford, NJ06-2016
Certification
- Property and Casualty Insurance License
- All-Lines Insurance Adjuster License
- HIPAA Certified
- CPR Certified
- Food Handler's Safety Certification
Accomplishments
- While training with Goosehead Insurance, I exceeded sales expectations for our training program and was entered into "Champions Club" by selling 30 property and casualty policies withing 2 weeks.
- Recognized as a top leader and producer out of a training class of 100 people for Goosehead Insurance.
- While working for Allstate Insurance, I exceeded expected revenue by more than double the first month out of training, and was recognized as our agencies top producer.
- While working for Express Employment, I started off as an administrative assistant and was promoted to Employment Specialist within 3 months by delivering exceptional work ethic and skills.
- I graduated Highschool with a 4.8 GPA, and originally was accepted and started College in a very prestigious program for Translational Biomedical Science at Rowan University.
Affiliations
- At home cake decorator
- Full-time mom
- Work Full-time
- Pineywoods Apartments Association
- Volunteer work at Nacogdoches Senior Center
Timeline
Agency Account Executive
Goosehead Insurance Agency
06.2023 - Current
HDM Coordinator and Administrative Assistant
Nacogdoches Senior Center
01.2023 - 06.2023
Licensed Sales Producer
AllState
02.2022 - 12.2022
Caregiver
EAK Good Neighbor Home Care
11.2021 - 02.2022
Employment Specialist
Express Employment Professionals
01.2020 - 11.2021
High School Diploma -
Lenape High School